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Nusaram
Active Contributor

Amazon TOTP Push Notification to Authenticator App No Longer Working

I'm using an iPhone and recently, the Amazon.com push notifications for the TOTP codes have stopped working and now I have to always manually enter the 6-digit code.

 

I've deleted and re-setup my Amazon.com account and Amazon.com 2FA, but all to no avail.

 

I followed the following steps:

https://support.lastpass.com/help/how-to-i-re-enable-push-notifications-for-a-site-using-the-lastpas...

 

and Amazon.com was listed in the "Never Ask About TOTP-to-Push" section.  I deleted it, per the instructions, but still no change when I re-logged back into Amazon.com; I had to manually enter the 6-digit code.

 

Since then, however, even after multiple deleting and re-creating my Amazon.com 2FA and account in LP Authenticator, I no longer have a "Never Ask About TOTP-to-Push" section.  However, after logging in and entering the 6-digit code, I do get the browser popup asking me if I'm sick and tired of entering the 6-digit code and with the link to "Enable Push Notifications."

 

I click on the link to enable the notifications and then the message says "Great...scan the site or add it manually" to enable the push notifications.

 

But the Amazon.com site has already been added!

 

The only thing that's different now is that after I manually enter the 6-digit code, I am always getting the popup from the Browser extension asking me if I'm tired of manually entering the 6-digit code.

 

So how do I get the push notifications working again for Amazon.com?

 

Thanks!

4 REPLIES 4
Nusaram
Active Contributor

Re: Amazon TOTP Push Notification to Authenticator App No Longer Working

Hi,

 

Is there no one else experiencing this issue?

Are you getting push notifications for TOTP requests?

 

Thanks!

AshC
GoTo Moderator

Re: Amazon TOTP Push Notification to Authenticator App No Longer Working

Hi @Nusaram 

I apologize for the frustrations with authentication settings recently. 

Have you already tried disabling the LastPass Authenticator, before then re-pairing the app with your LastPass account? 

 

 


Ash is a member of the GoTo Community Care Team.

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Nusaram
Active Contributor

Re: Amazon TOTP Push Notification to Authenticator App No Longer Working

Hello @AshC , yes, I mentioned in my original post that I deleted and re-created (yes, that also means re-pairing) my Amazon account several times.

Thanks!

palophaly
New Contributor

Re: Amazon TOTP Push Notification to Authenticator App No Longer Working

@Nusaram, although I only use LastPass's password manager and not its authenticator, I believe that what @AshC was asking about was disabling and then re-enabling the LastPass Authenticator app itself, not simply deleting/re-adding Amazon TOTP within the app.