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alcook
New Contributor

Android App Failure - Galaxy Ultra

Hi community! Having a very recent issue whereby I can't get the Android app to fully start. After logging in I'm getting a spinning icon within the programme and an error that tells me I have an "Invalid Password".

I can see the menu and I can see that it shows my correct email at the top. 

It allowed me to change the master password vi the menu but when I log back in.. same again. Spinning icon.

 

I have uninstalled, restarted the phone and checked that the date and time is set to auto...

My browser session if fine as are my browser addons... just the App...

 

Any ideas?

 

Many thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
alcook
New Contributor

Re: Android App Failure - Galaxy Ultra

After posting I found a post by Gohan8868 who nailed it with this simple change.

Great work as it immediately worked for me.

---------------------------------------

"Gohan8868" wrote:
I was having the same/similar issue as everyone here until this morning.
With the 100% correct password; I could log in on any PC whether I downloaded software or the firefox/chrome extension. I could NOT log into my Galaxy S10 until this morning. 8-Mar-2020. I'm posting it here because this is where I came to find a solution to the same issues others are having. I noticed the Customer service reps don't monitor the forums and provide solutions.

What I tried that FAILED:
"Clearing data & cache" in my android settings.

"uninstalled & re-installed" the app.

A full factory reset on my phone.

I even changed my LP master password

Change login offline switch

Changed remember password switch
---------------------------------------------
SOLUTION that worked for ME:

I logged in on PC
I clicked into account settings
I clicked on the general tab
I clicked on advanced settings
I scrolled to "Password iterations"
I changed it from what I had to "100100" I saved/updated. on the PC
It didn't work immediately
I cleared the data/cache in the app settings of my andriod phone
I tried to log back in and it worked instantly.

Please let me know how this works for you guys I hope I can give my frustrating fix to you all.

View solution in original post

5 REPLIES 5
alcook
New Contributor

Re: Android App Failure - Galaxy Ultra

After posting I found a post by Gohan8868 who nailed it with this simple change.

Great work as it immediately worked for me.

---------------------------------------

"Gohan8868" wrote:
I was having the same/similar issue as everyone here until this morning.
With the 100% correct password; I could log in on any PC whether I downloaded software or the firefox/chrome extension. I could NOT log into my Galaxy S10 until this morning. 8-Mar-2020. I'm posting it here because this is where I came to find a solution to the same issues others are having. I noticed the Customer service reps don't monitor the forums and provide solutions.

What I tried that FAILED:
"Clearing data & cache" in my android settings.

"uninstalled & re-installed" the app.

A full factory reset on my phone.

I even changed my LP master password

Change login offline switch

Changed remember password switch
---------------------------------------------
SOLUTION that worked for ME:

I logged in on PC
I clicked into account settings
I clicked on the general tab
I clicked on advanced settings
I scrolled to "Password iterations"
I changed it from what I had to "100100" I saved/updated. on the PC
It didn't work immediately
I cleared the data/cache in the app settings of my andriod phone
I tried to log back in and it worked instantly.

Please let me know how this works for you guys I hope I can give my frustrating fix to you all.

View solution in original post

ShellS1961
New Contributor

Re: Android App Failure - Galaxy Ultra

I was having the same problem with a new GalaxyS21 5G and this fix solved the issue.  Thank you so much for posting it.

Glynn1
New Contributor

Re: Android App Failure - Galaxy Ultra

Thank you. This solved the same problem I had!
spad
New Contributor

Re: Android App Failure - Galaxy Ultra

I have the exact same problem! Any recommendations, anyone? 

spad
New Contributor

Re: Android App Failure - Galaxy Ultra

Sorry,  I had not looked at the other posts. I followed the exact same steps and was able to get past the issue. Thank you all for your help.