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michaelg211
New Contributor

Android Mobile Use and Autofill NOT WORKING

I have applied the settings, per the LastPass app and HELP sections, yet the LastPass App NEVER inputs with the AUTOFILL set to "autofill".  Exactly defeats the point of using the app on my phone.  Quite cumbersome and the LastPass HELP section is terrible getting this resolved.

Anyone else has problems with Autofill not working correctly on their Android phones?  I have been using this service for many years but with so many bugs and issues with the mobile app, I am considering terminating renewal.  I need this app to work correctly.

18 REPLIES 18
RachelO
LogMeIn Contributor

Re: Android Mobile Use and Autofill NOT WORKING

Hello,

 

For users on Android Oreo or newer operating systems, the LastPass app should autofill information for you within mobile apps and sites. Could you double check to make sure you’ve enabled autofill with the steps below?

 

  • Open the LastPass app on your Android device.   
  • Tap the menu button, then tap Settings at the bottom.  
  • Open Autofill, and then the toggle next to Android Oreo Autofill. You’ll be asked to give permission to autofill, which you can accept.   
  • On the next screen, click the radio button next to LastPass to enable the app for autofill.  

Please also note that our developers are actively investigating issues with Autofill not always working correctly on Android currently and hope to have an update in the near future which resolves these issues.




RachelO is a member of the LogMeIn Community Care Team.

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rayinrc
Active Contributor

Re: Android Mobile Use and Autofill NOT WORKING

I am having the same issues and I have checked all the Autofill settings on the mobile app as well as confirmed I have given LastPass all the proper permissions. It's hit and miss, rarely works when I go to a site through Firefox mobile and most times doesn't help me when I use an app on my phone. Definitely considering looking at something else that actually works for what I need.
Scritter
Active Contributor

Re: Android Mobile Use and Autofill NOT WORKING

Last pass is not working on my tablet AT ALL

I don't even have an icon in my quick panel.

Uninstalled - Reinstalled nothing

Autofill has been messing up for awhile 

Now the whole app seems to have s%@&! The bed

rayinrc
Active Contributor

Re: Android Mobile Use and Autofill NOT WORKING

I have been trying it out for a couple of weeks now. I am glad I just didn't sign up and instead started with the trial. Its so hit and miss. Works fine on a PC web browser not really have any issues there. The problem is on mobile devices, multiple. Most times it never tries to capture or autofill. I am just beyond frustrated and cant seem to find answers. Pretty certain at this point that I will be looking at another solution, just need to do some more research. Its a shame because I like LastPass better than some of the others for certain reasons, I was really hoping it would work but since we cant even get support for these issues, doubt its worth my time.

RachelO
LogMeIn Contributor

Re: Android Mobile Use and Autofill NOT WORKING

Hello @rayinrc,

 

Could you try uninstalling the LastPass app, restarting the device, then reinstalling and making sure LastPass is enabled for autofill? If this still doesn't resolve the issue fully, please be aware that our developers are doing a lot of work on improvements to auto-fill for Android currently and do hope to have an update to release for the app soon, although we don't yet have any date to share just yet. 




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rayinrc
Active Contributor

Re: Android Mobile Use and Autofill NOT WORKING

Hi @RachelO thank you for offering some assistance. Since my frustrated, rant of a post I reviewed and started to play around with the settings on my Pixel and was able to get better results. There is still times where I am perplexed as to why LastPass is not responding or working but at least, it works more than it did before. A bit of feedback, pushing both volume buttons to call LastPass for some apps really not the best choice, wish there was another option.

 

Good to hear that there are some improvements coming, this experience could be so much easier, especially for families (like in my case) where I am trying to share things with my wife so she get into "stuff" if I am unavailable.

 

Are the same improvements planned for iOS devices as well, like the iPhone? My wife has a worse experience and unfortunately she is not a technical person. She has been frustrated using the app and I can see why when I tried to use LastPass on her iPhone.

 

 

RachelO
LogMeIn Contributor

Re: Android Mobile Use and Autofill NOT WORKING

Hello @rayinrc,

 

We haven't had reports of users having trouble with autofill on iOS, if you've double checked that the Autofill settings are set correctly on the iPhone (here are the steps to make sure Autofill is correctly enabled on the iPhone) we would recommend creating a new post in this community so that we can dive further in to troubleshooting and hopefully resolve the issue. 




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jebirr
New Contributor

Re: Android Mobile Use and Autofill NOT WORKING

I too am having problems with both a S6 Tablet and S9 phone - both running Android 10.  Have done everything I've found in online help (which isn't all that helpful), followed your instructions in this thread including removing and re-installing - all to no avail.   Perhaps a more pertinent question is do you have to use the built in LastPass browser?  If so that is a no-go for me.  I've tried Chrome, Firefox-beta, Firefox - none of them work.  

 

Love the way it works on Windows desktop - a shame if I have to move on to another tool.  Any other suggestions?  

 

Wish you could give a date for next update - hearing developers are working on it doesn't give much confidence.  Any effort should have a schedule and timeline.  Would be nice if they would share.

Seluron
New Contributor

Re: Android Mobile Use and Autofill NOT WORKING

I have been having the same problem with this for probably at least a year. It used to work great on my Android phone but since I got my new s20 and even a little before then the autofill just stopped working. Now I have to manually copy and paste passwords from LastPass. This is very very frustrating because I've been using LastPass for many years and it used to work great on the phone. I also am considering not using on my phone anymore which is frustrating since I've been paying for LastPass for many years