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jonsamo
Active Contributor

Android biometric master password recovery

I am trying to recover my master password. I have biometric recovery turned on on my android phone. I log in then

 

select> settings>"your lastpass account">account settings>change master password

 

At this point I would be expecting to put a new password in and use my fingerprint to verify my identity. however I am presented with a traditional :

Provide Old Password

new password

new password

 

How do I solve this issue? Is there even a way I can export my password database in Android, then I can reset my account and reimport? 

 

Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: Android biometric master password recovery

Hi @jonsamo,

 

When you first launch the LastPass App you should tap on "Trouble Logging In?" which should appear right below the Log In button, then select Forgot Master Password, Recover Account, and then Recover with Biometrics.

 

Glenn is a member of the GoTo Community Care Team.

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View solution in original post

14 REPLIES 14
GlennD
GoTo Manager

Re: Android biometric master password recovery

Hi @jonsamo,

 

When you first launch the LastPass App you should tap on "Trouble Logging In?" which should appear right below the Log In button, then select Forgot Master Password, Recover Account, and then Recover with Biometrics.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training
jonsamo
Active Contributor

Re: Android biometric master password recovery

Hi @GlennD , 

 

That's great ... I was looking in the wrong place! 

 

cheers

jonsamo
Active Contributor

Re: Android biometric master password recovery

actually @GlennD  it is not great ... I did the reset, put in my new password and now it does not recognise my password. if i try the process again I get "account recovery is not set for this email"

GlennD
GoTo Manager

Re: Android biometric master password recovery

Master Passwords are case sensitive, you will need to check how you are entering it. 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training
PtOrchardkev
New Contributor

Re: Android biometric master password recovery

I am a premium user and have used biometrics for signing in for years. When I hit the recover with biometrics button it says account recovery not available for this email. Where am I going wrong?
jlackman
New Contributor

Re: Android biometric master password recovery

it sounds like this is not solved, so shouldn't be marked as having a solution...
ccyu
New Contributor

Re: Android biometric master password recovery

@GlennD I got the same error message "account recovery is not set for this email" too. How can I reset my master password now??  This is the only way to reset it since I haven't set up one-time passwords.

mrs_willett
Active Contributor

Re: Android biometric master password recovery

Glan, I have tried this with my new phone & when I tap "Recover Account", I keep getting the error stating "Account recovery is not set for this email" but in my settings in my old phone, it's clearly showing me that I've set up "Account recovery with biometrics"...
Moose77
New Contributor

Re: Android biometric master password recovery

Hi, I am also trying to recover a password using biometrics. When I click on the "solution" provided it tells me that this feature has not been set up. Are there any other options available?