I've has premium literally since it came out. I feel I'm going to have to switch. Couldn't log in with the password I'm sure was correct, did the biometric recovery then changed the password now this new password won't work. Account literally lost, really upset
Hi, sorry for the frustration. Verification emails are sent when the email and master password are correct, but we do not recognize the device or IP address you are signing in from. Please refer here for more information: https://support.lastpass.com/help/why-didnt-i-get-an-email-sent-from-lastpass-lp010153
Once you verify that it is you signing into the account, you should be able to log in with your new credentials.