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keithbeck
New Contributor

Autofill doesn't work using the LastPass iOS app

I use LP  on my MacBook Pro.  I recently upgraded to Premium so that I could use the LastPass app on my iPhone, which uses fully updated iOS 14.4.  When I open the iPhone app, I can see all the items/sites which are on LP on my  macbook.  However, the sites will not launch.  If I try to launch a site, it takes me to the login/register page of the website, instead of AutoFilling the username and password (as happens on my macbook).  I have repeatedly followed LP help: reinstalling iPhone app; turning off KeyChain; selecting LP for AutoFill in Settings.

 

*Edited by admin to remove personally identifiable information

 

 

5 REPLIES 5
RachelO
LogMeIn Contributor

Re: LastPass Premium does not work on my iPhone using iOS 14.4. No help from Last Pass

Hello,

 

Apologies as I'm not sure what troubleshooting steps you've tried on your own so far, could you try uninstalling the LastPass app, restarting your device, then reinstalling the app and making sure Autofill is correctly enabled for LastPass then testing again? 

 

Here's how to make sure autofill is correctly enabled on iOS: https://support.logmeininc.com/lastpass/help/how-do-i-enable-and-use-autofill-in-the-lastpass-passwo...

 

Please note: once autofill is enabled, you may need to tap a login field on a launched site which should then show your matching login(s) from LastPass above your keyboard or at the bottom of your device screen, then you tap the button to log in using the credentials from LastPass.




RachelO is a member of the LogMeIn Community Care Team.

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getsurveyus
New Contributor

Re: Autofill doesn't work using the LastPass iOS app

Make sure you are using a device with iOS 12 or later. Click here

keithbeck
New Contributor

Re: Autofill doesn't work using the LastPass iOS app

Rachel:  I had tried this multiple times w/o success.  At your suggestions I did it once more.

 

Then I reset all my iphone settings to default.  I reinstalled my key apps.  Then I reinstall LP.  Now it works partially:  if I try to open an app while LP is running, it populates correctly.  I cannot, however, use LP to Launch an app.  In other words, I can use LP on my macbook as a launcher, but not on iPhone.

At least I can open the apps individually and LP autofills..

 

thanks

TaraL15
New Contributor

Re: Autofill doesn't work using the LastPass iOS app

I am having the same issues.   I remember this beginning at about the time LastPass started their premium service, and I wonder if there is a correlation.

RachelO
LogMeIn Contributor

Re: Autofill doesn't work using the LastPass iOS app

Hello,

 

I've checked with our development team and please note that when using the Launch button in the LastPass app, the login page for the site will launch and not the app itself.  It is not yet an option to launch the app from the LastPass app "Launch" button due to iOS API limitations, although once this is an option our development team will work to add this functionality to the iOS app as soon as possible. 




RachelO is a member of the LogMeIn Community Care Team.

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