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Claudia62
New Contributor

Can I use LastPass Free on mobile devices?

Hi, do you need to upgrade to premium to use Lastpass on an iPad?

Thank you,
Claudia

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1 ACCEPTED SOLUTION

Accepted Solutions
RachelO
LogMeIn Contributor

Re: Premium for mobile

Hello,

 

No you can use LastPass on any supported mobile device/browser, no matter which account type you have (Free or Premium.)




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7 REPLIES 7
RachelO
LogMeIn Contributor

Re: Premium for mobile

Hello,

 

No you can use LastPass on any supported mobile device/browser, no matter which account type you have (Free or Premium.)




RachelO is a member of the LogMeIn Community Care Team.

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Claudia62
New Contributor

Re: Premium for mobile

Thank you very much. 🙂

NERomanello
New Contributor

Re: Premium for mobile

Hi, I have 2 phones, I use to enter to the web version sometimes in one cellphone with the internet browser, but in the another cellphone, I use the Android App. Today I use this 2 different methods to log in, but not 2 different ways of devices, but LastPass is asking me to switch. Please correct this as I'm accessing LastPass only by mobile devices.
As it's explained here:
https://support.logmeininc.com/lastpass/help/what-are-device-types

Thanks in advance!.

wild4run
New Contributor

Re: Can I use LastPass Free on mobile devices?

I was asked by the app to select either computer or mobile or I needed to upgrade if I wanted to use LastPass on both. So I upgraded. Now despite being logged in my vault is empty on my mobile device
RachelO
LogMeIn Contributor

Re: Can I use LastPass Free on mobile devices?

Hello @wild4run,

 

Could you try these steps to see if that fixes this issue? In the app, tap Settings > Actions > Refresh Vault & Clear LastPass Cache. Log out and log back in. If that doesn't work, try uninstalling the app, restarting your device, then reinstalling.




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NERomanello
New Contributor

Re: Can I use LastPass Free on mobile devices?

Hi @RachelO , but what this solution has to do with the android web browser?. So, you are saying, go to the app settings, but the issue is when I go to the web browser android inside my cellphone, so, the LastPass android native application, in this case, nothing has to do with it. Please, tell me any other solution regarding my android native web browser, I think has more sense...

 

Thanks!

RachelO
LogMeIn Contributor

Re: Can I use LastPass Free on mobile devices?

Hi @NERomanello,

 

Sorry for any confusion, my reply above was to the user @wild4run

 

Logging in to LastPass via a browser is considered a desktop device, which is why you were prompted to switch when signing in via a browser on your device. To access LastPass on multiple mobile devices, you would need to install the LastPass app in order to access your Vault data on that device if you've chosen Mobile Devices as your active device type.




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