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bazl
New Contributor

Can i use my lastpass account on computer again

This is the problem I am facing right now I didn't know about this new policy 

 

As a LastPass Free user, you do not need to take any direct action at this time. However, if you’d like to continue using LastPass on both your desktop and mobile devices, you can upgrade to LastPass Premium or Families.

Starting March 16, 2021, if you do not upgrade to LastPass Premium or Families, the first device you log in on becomes your active device type.

If you would like to switch your active device type, you can do so a maximum of three (3) times on or after March 16, 2021. 

 
so after I switched for the last time on mobile i couldn't open it again on computer so can you please help me switch it one last time or at least tell me the way to get  back up file of my saved data because i tried to export from my account opened in computer but didn't work.
6 REPLIES 6
AshC
LogMeIn Contributor

Re: Can i use my lastpass account on computer again

@bazl   I'm sorry there is no way to export through mobile devices at this time, but you can ask Customer Support to reset your device type if you create a case for follow up here:  https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121 

bazl
New Contributor

Re: Can i use my lastpass account on computer again

thanks for the reply but how to do that  because when i click contact support they need premium accounts only 

RachelO
Retired LogMeIn Contributor

Re: Can i use my lastpass account on computer again

Hi @bazl,

 

I've asked our team to add one additional device type switch to your account so that you can switch to your preferred active device type one last time. For more information on what happens after your final device type switch please see here: https://support.logmeininc.com/lastpass/help/what-happens-after-i-switch-my-active-device-type-three...




RachelO is a member of the LogMeIn Community Care Team.

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CsoViki
New Contributor

Re: Can i use my lastpass account on computer again

Dear RachelO,

 

My husband has the same problem, he can't use his account on computer, because he switched to mobile in the last time. He can't speak in English, and he showed me the warning e-mail after he made the switch. Can I ask for him the same help?

RachelO
Retired LogMeIn Contributor

Re: Can i use my lastpass account on computer again

Hi @CsoViki,

 

So that we can investigate and so that you don't post any private account information publicly, could you send me a private message with his LastPass account email address? To send me a private message, please click my username to view my profile, then click the blue "Send a Message" button in the upper right.




RachelO is a member of the LogMeIn Community Care Team.

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SergeyB
New Contributor

Re: Can i use my lastpass account on computer again

I have the same problem. Can you help me?
I could not find the submit button on your page.