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ddcms
New Contributor

Can't accept share on Android

Hi! I was sent an Share but I am unable to Accept it on my Android (mobile LastPass).

When I click the button in the email (Gmail app) it opens my mobile browser and a popup says I'm on computer.

When I check in the Android app directly there is no mention of the Share invite, either on the "main" screen or the Sharing Center. I know sometimes shares take a while to show up, but I got the email right away and it has been > 1 hour.

I guess we can't upload screen shots here...(?), but here is a G drive link to a screen shot:

https://drive.google.com/file/d/1iWXI6JGPfzNmxouPwXUMDuw72EMCLPLy/view?usp=drivesdk

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2 REPLIES 2
GlennD
LogMeIn Manager

Re: Can't accept share on Android

Hi @ddcms, welcome to the community.

 

Thank you for bringing this issue to our attention, we are researching it now. In the meantime I have enabled more device type switches on your account so you can switch to desktop to accept the shared item and switch back to mobile afterwards.

 

Glenn is a member of the LogMeIn Community Care Team.

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vidhar
New Contributor

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