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ann000_0
Active Contributor

Re: Can't find QR code

So we should use an alternate authenticator app, the google product, instead of the LP authenticator app?

ann000_0
Active Contributor

Re: Can't find QR code

I tried that multiple times in different browsers but still got no QR code screen.

ann000_0
Active Contributor

Re: Can't find QR code

I tried this but don't use Google authenticator so am unfamiliar with it. I did get the Google authenticator listing in the LP MFA interface to generate a QR code, but when I pointed the LP authenticator app on my phone to the code, the LP authenticator app produced the 6 digit code on the screen with the turning timer icon next to it, but this action didn't seem to associate the LP authenticator app with my LP account -- when logging into my LP vault on my laptop or phone, the LP authenticator app on my phone remains inert and unresponsive.

ann000_0
Active Contributor

Re: Can't find QR code

Perhaps LP can improve the LP authenticator listing in the LP MFA interface to be as fully featured as the Google authenticator listing, including the commands to generate a QR code on demand. The Google listing seems more robust and reliable.
beech1
Active Contributor

Re: Can't find QR code

Weirdly, the solution mentioned by Katmeat works:

  • Well, lo and behold, if I go to the Google Authenticator on my web access to the LastPass multifactor settings, and edit the Google Authenticator so that it  generates a barcode,  I then used that to successfully register LastPass on my LastPass Authenticator!  I selected the add account + sign on the LastPass Authenticator, scanned the Google Authenticator barcode on my computer, and it added the Lastpass account!
Chrissie_Cherry
Active Contributor

Re: Can't find QR code

Thank you SO much for posting this, last pass authenticator lost ALL its freaking settings and I have been unable to fix it as no matter what I did I couldn't get a bar code.

You have saved me from cancelling my LP account and finding another password manager which was my next step.

 

😍😍😍😍😍😍😍😍

beech1
Active Contributor

Re: Can't find QR code for LastPass Authenticator

Don't click on "Go to Solution". Look for contributor Katmeat on this page. That solution does work.
But in the end I disabled the LP Authenticator in LP and deleted the app because I had issues again (sorry, forgot which).

I now only use MS and Google Authenticators. 

Chrissie_Cherry
Active Contributor

Re: Can't find QR code for LastPass Authenticator

Thanks, it was your post that got me back in again. Google authenticator constantly loses its settings which is why I moved to lastpass authenticator

beech1
Active Contributor

Re: Can't find QR code for LastPass Authenticator

I don't have issues with the Google Authenticator app, but I am not sure it allows for authentication with fingerprint. So far I have entered the codes. Based on this article and because I have the MS Authenticator for work, I now disabled Google Authenticator for LP and enabled MS (they cannot be used both). The article explains that MS and LP Authenticators have backup, Google app does not.

 

Enable the scanner in MS app in Settings > Screen Capture > Slide toggle to on. 

Enable MS Authenticator in LP account settings.

The scanner in the MS Authenticator will show up after you click on the 3 dots > Add account.

This works flawlessly. Then you only have to confirm this change in your LP account with a code once. 

 

For a change, MS is it!

JudithatBat
New Contributor

Re: Can't find QR code

over 11k views, really?! sorry, I like lastpass, but the support on setting up the lp authenticator is very poor and the amount of views this thread gets should be a clue. the video is for yubikey only, like who uses that? and the "Set up mobile app" is like where??!! A big thanks to this community though, I think I've wasted enough time and will just switch to good ol' Google.