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cyfa
New Contributor

Can't login in iphone app

I changed my phone to a new Iphone 14 Pro Max and I can't login to the application. It works on phone browser, on my desktop browser but the iphone app keeps telling me the email or password is incorrect. How to fix it?

4 REPLIES 4
Radio_Star
New Contributor

Re: Can't login in iphone app

Same issue here, able to login everywhere except for the iOS app. iphone 12 mini; iOS 16.1.1

thejohnbrown
New Contributor

Re: Can't login in iphone app

I am also having the same issue (https://community.logmein.com/t5/LastPass-Mobile-Apps/iPhone-14-says-quot-Login-Failed-quot-with-cor...). I recently moved from iPhone SE 2020 to iPhone 14 pro and I cannot login to the app (incorrect master password even though I know it's correct). Have you had any luck resolving this? 

Radio_Star
New Contributor

Re: Can't login in iphone app

RESOLVED: iOS update has caused the issue apparently. Go to Settings > General > Keyboard > Turn off "Smart Punctuation". Try your password, this worked for me and was provided by Last Pass Support.

thejohnbrown
New Contributor

Re: Can't login in iphone app

This fixed it for me, thank you!