I use, and always have used, LastPass only on my Android device; suddenly I can't login in my account anymore.
I tried to recover the account and create another Master Password, it worked and I tried to login via Browser using the new Master Password and logged in.
Still, in my app I get this error upon trying to log in:
"Password not valid and connection not present, use a wireless connection or Wi-Fi"
(I have the Italian version, i roughly translate the message).
My mobile data is on and working
Thanks for the help.
Hi @Aure, welcome to the community.
Since you have confirmed that your new Master Password works on the desktop, could you please try uninstalling the app from your Android device and then reinstall it?
Hi Glenn/Aure, I'm experiencing the same problem. I have access to Lastpass on desktop, but I login to android app and it states "invalid password", I have no access to the passwords, but I have access to the menu for all settings.
Any assistance or guidance is greatly appreciated.
2022-3-29: Tech Support solved this problem for me. Solution below.
Couldn't login on Pixel 6 pro Android 12. Reinstall, cache clearing, nothing worked
Solution steps were taken in browser on desktop computer, not on phone (yes, problem on phone fixed through changing settings on desktop. Steps that worked:
Hope this helps someone.