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ccyu
New Contributor

Can't recover my master password on Android app

Hi,

 

I tried to log in on the Android app with a fingerprint recently. It worked before, but the fingerprint touch sensor didn't prompt this time, so I needed to type in the master password that I forgot. I tried to recover it from "Forgot Master Password" (I haven't set up a password hint). However, I got an error message "Account recovery is not set for this email" after I entered my email. It's weird because I have used the account recovery function on the app before. How can I reset my Master Password now?? I don't set up one-time passwords either.

1 REPLY 1
adamvinh
New Contributor

Re: Can't recover my master password on Android app

I've been using this app for several years. I recently changed my master password. Although it accepts the new password on my mobile app and give me a green checkmark for success, it then immediately logs me out and gives me an error box saying "invalid password". I have tried and tried to get support for this issue but just get sent in circles on their website.