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Reshard
Active Contributor

Cannot change master password (Lastpass app)?

Help requested!

I want to change my master password from my mobile device, but the following message pops up after trying.

“Your multifactor authentication request failed or timed out. Please try again.”

Every attempt I make gets me the same error message. What steps can I take to successfully change my master password and overcome this error?

Thank you for the assistance!