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JuanFiesta
Active Contributor

Connect Authenticator on a new Android phone

I hope that this is a simple one.  I got a new Android phone.  I had MFA through Authenticator enabled on my old phone.  How do I get the QR code or manual values to get Authenticator working again?

 

Thanks for any information you can provide.

1 ACCEPTED SOLUTION

Accepted Solutions
JuanFiesta
Active Contributor

Re: Connect Authenticator on a new Android phone

Support sent me a note on how to connect Authenticator.  When I went to follow the instructions, what I saw on screen didn't match the instructions.  I decided to try uninstalling Authenticator since it came over with the image copy from my old phone.  I then reinstalled Authenticator and when I opened it,was able to retrieve a backup which got me back to where I was.

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3 REPLIES 3
RachelO
LogMeIn Contributor

Re: Connect Authenticator on a new Android phone

Hello,

 

Here's a support article which shows the steps to move the LastPass Authenticator to a new phone: https://support.logmeininc.com/lastpass/help/how-do-i-move-the-lastpass-authenticator-to-a-new-phone




RachelO is a member of the LogMeIn Community Care Team.

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JuanFiesta
Active Contributor

Re: Connect Authenticator on a new Android phone

Thank you for the information.  Unfortunately I traded in my old phone so I can't do a back up.  However your information allowed me to coneect directly with support.

JuanFiesta
Active Contributor

Re: Connect Authenticator on a new Android phone

Support sent me a note on how to connect Authenticator.  When I went to follow the instructions, what I saw on screen didn't match the instructions.  I decided to try uninstalling Authenticator since it came over with the image copy from my old phone.  I then reinstalled Authenticator and when I opened it,was able to retrieve a backup which got me back to where I was.

View solution in original post