I hope that this is a simple one. I got a new Android phone. I had MFA through Authenticator enabled on my old phone. How do I get the QR code or manual values to get Authenticator working again?
Thanks for any information you can provide.
Solved! Go to Solution.
Support sent me a note on how to connect Authenticator. When I went to follow the instructions, what I saw on screen didn't match the instructions. I decided to try uninstalling Authenticator since it came over with the image copy from my old phone. I then reinstalled Authenticator and when I opened it,was able to retrieve a backup which got me back to where I was.
Hello,
Here's a support article which shows the steps to move the LastPass Authenticator to a new phone: https://support.logmeininc.com/lastpass/help/how-do-i-move-the-lastpass-authenticator-to-a-new-phone
Thank you for the information. Unfortunately I traded in my old phone so I can't do a back up. However your information allowed me to coneect directly with support.
Support sent me a note on how to connect Authenticator. When I went to follow the instructions, what I saw on screen didn't match the instructions. I decided to try uninstalling Authenticator since it came over with the image copy from my old phone. I then reinstalled Authenticator and when I opened it,was able to retrieve a backup which got me back to where I was.