Connect Authenticator on a new Android phone

[JuanFiesta]

I hope that this is a simple one.  I got a new Android phone.  I had MFA through Authenticator enabled on my old phone.  How do I get the QR code or manual values to get Authenticator working again?

Thanks for any information you can provide.

[RachelO]

Hello,

Here's a support article which shows the steps to move the LastPass Authenticator to a new phone: https://support.logmeininc.com/lastpass/help/how-do-i-move-the-lastpass-authenticator-to-a-new-phone

[JuanFiesta]

Thank you for the information.  Unfortunately I traded in my old phone so I can't do a back up.  However your information allowed me to coneect directly with support.

[JuanFiesta · Accepted solution]

Support sent me a note on how to connect Authenticator.  When I went to follow the instructions, what I saw on screen didn't match the instructions.  I decided to try uninstalling Authenticator since it came over with the image copy from my old phone.  I then reinstalled Authenticator and when I opened it,was able to retrieve a backup which got me back to where I was.