I forgot my main password. I tried using the FACE ID, which I normally use to access my account on my iPhone. However, the recovery through FACE ID is not functioning, and I received the following error message: "THERE SEEMS TO BE A PROBLEM. AT THE MOMENT, WE WERE UNABLE TO RECOVER YOUR ACCOUNT. PLEASE TRY AGAIN LATER."
It has been a few days now, and the situation doesn't seem to be changing.
I am following all the necessary procedures, but it appears there is a system error.
Moreover, when I enter the code received via SMS, the page keeps loading indefinitely without providing any results.