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Face ID Failure: Inability to Recover Main Password on iPhone

I forgot my main password. I tried using the FACE ID, which I normally use to access my account on my iPhone. However, the recovery through FACE ID is not functioning, and I received the following error message: "THERE SEEMS TO BE A PROBLEM. AT THE MOMENT, WE WERE UNABLE TO RECOVER YOUR ACCOUNT. PLEASE TRY AGAIN LATER."

It has been a few days now, and the situation doesn't seem to be changing.

I am following all the necessary procedures, but it appears there is a system error.

Moreover, when I enter the code received via SMS, the page keeps loading indefinitely without providing any results.

What should I do in this case?

Thank you.