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martianw
New Contributor

Fingerprint login option vanished from Android app

Up until earlier today, I was able to log in to the Android app using my fingerprint. I then had reason to use my master password via the web site, found that..... I have forgotten it (despite having been convinced it was so brilliantly chosen that I would never forget it!) and ended up getting my account temporarily suspended. To my horror though, when I next tried to use the app, I found that the option to use my fingerprint had vanished. So I now have no way back into the app. If I could magically re-enable logging in with my fingerprint, at least I'd have access to the content of the database.

 

Does anyone know how to get fingerprint login back?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
RachelO
LogMeIn Contributor

Re: Fingerprint login option vanished from Android app

Hello, 

 

When the LastPass app is fully closed (such as if the device is restarted or the app is closed/crashed) or if your settings in the LastPass app are set so that you are automatically logged out after a certain amount of time, this will force you to log in to the LastPass app again with your username and master password--you can only use your fingerprint to unlock the app once it's been signed in to with your username and master password.

 

If you had recovery via biometrics enabled in the LastPass app you could try that method of account recovery, the steps to do that are outlined here: https://support.logmeininc.com/lastpass/help/recover-your-lost-master-password-lp020010




RachelO is a member of the LogMeIn Community Care Team.

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RachelO
LogMeIn Contributor

Re: Fingerprint login option vanished from Android app

Hello, 

 

When the LastPass app is fully closed (such as if the device is restarted or the app is closed/crashed) or if your settings in the LastPass app are set so that you are automatically logged out after a certain amount of time, this will force you to log in to the LastPass app again with your username and master password--you can only use your fingerprint to unlock the app once it's been signed in to with your username and master password.

 

If you had recovery via biometrics enabled in the LastPass app you could try that method of account recovery, the steps to do that are outlined here: https://support.logmeininc.com/lastpass/help/recover-your-lost-master-password-lp020010




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!

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martianw
New Contributor

Re: Fingerprint login option vanished from Android app

Thanks @RachelO 

 

I was just trying the application out, so no real harm done and a useful lesson learned. I've reset and started again.