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mcandre
New Contributor

Horrible experience on iPad

LastPass and Authenticator apps have exceptionally poor iPadOS support. Here is a list of the bugs I am experiencing so far, and the list just keeps growing:

* LastPass: Absolutely no integration into form filling for username / password text fields.

* Authenticator: The backup feature completely stopped working. Specifically, it raises a series of prompts to login and select an account in the LastPass application, which FAIL to complete the setup process.
* Authenticator: Rotates to portrait mode and back to landscape on every launch, when using the iPad in landscape orientation, such as with a keyboard case.

* Authenticator: The support feedback contact menu complains that it is unable to submit bug reports.

I am using the latest stable releases for LastPass, Authenticator, and iPadOS.

I've been a paying LastPass subscriber for a number of years. But the lack of support for iPad is enough of a pain that I am considering switching both password management and 2FA to other services. There's not even a public support email address anymore to report all these glitches, so notifying LastPass of the errors involves jumping through a lot of unnecessary hoops.

3 REPLIES 3
RachelO
Retired GoTo Contributor

Hi @mcandre,

 

Could you try uninstalling the LastPass app, restarting your device, then reinstalling to see if it fixes these issues? 




RachelO is a member of the LogMeIn Community Care Team.

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keithrdavis
New Contributor

I agree, as a paying subscriber I too may switch. I also have the problem of not be able to save password entry changes because the save button is hidden off the window when using stage manager on iOS 16.2.

keithrdavis
New Contributor

I am also experiencing problems when using stage manager on my iPad Pro M1. You cannot see the Add button to be able to add a new password in the LastPass manager app. Have to turn off stage manager, reopen LastPass, and add the new password. Then I have to re-enable stage manager…