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NERomanello
New Contributor

Issue with Mobile Device not being recognized as the same device type

Hi, I have 2 phones, I use to enter to the web version sometimes in one cellphone with the internet browser, but in the another cellphone, I use the Android App. Today I use this 2 different methods to log in, but not 2 different ways of devices, but LastPass is asking me to switch. Please correct this as I'm accessing LastPass only by mobile devices.
As it's explained here:
https://support.logmeininc.com/lastpass/help/what-are-device-types

 

Thanks in advance!.

3 REPLIES 3
NERomanello
New Contributor

Re: Is there even an option now to use LP for free on mobile device

Hi, I have 2 phones, I use to enter to the web version sometimes in one cellphone with the internet browser, but in the another cellphone, I use the Android App. Today I use this 2 different methods to log in, but not 2 different ways of devices, but LastPass is asking me to switch. Please correct this as I'm accessing LastPass only by mobile devices.
As it's explained here:
https://support.logmeininc.com/lastpass/help/what-are-device-types

Thanks in advance!.

RachelO
LogMeIn Contributor

Re: Issue with Mobile Device not being recognized as the same device type

Hello,

 

I've asked our technical team for clarification for this issue, and if a LastPass Free user chooses mobile devices as their active device type they will be able to log in to a browser on their mobile device but they will not be able to see any account data in the browser window, as browsers are considered desktop devices. You would want to download the LastPass app on the second device in order to access the Vault data.




RachelO is a member of the LogMeIn Community Care Team.

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NERomanello
New Contributor

Re: Issue with Mobile Device not being recognized as the same device type

Hi RachelO, thanks!. 

 

Aaah ok, yes, I thought that mobile devices could access the Lastpass web version. But if Lastpass web version is considered as desktop, I should use only the web version. It will be okey for me.

I will be waiting for the answer.

 

Thanks in advance!