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louisvallance91
New Contributor

LasPass iOS app constantly logging me out and asking for master password

Dear Community,

 

Over the last few months, I've noticed on a couple of occasions that my iOS LP app on my iPhone 12 is constantly logging me out and showing me the Email/Master Password prompt.

 

My security settings are as follows:

  • Use Face ID: YES
  • Lock Options: Immediately
  • Skip reprompt after login: 5 minutes
  • Auto Logout: Never
  • Clear Clipboard: 30 seconds
  • Log Out On Close: NO

The LP app will immediately log out if I swipe the app away from the recent apps list; otherwise, the app logs itself out after approximately one minute regardless.

 

I have tried disabling and re-enabling Face ID, which does not solve the problem.

 

I also have the LP app installed on my older iPhone 11 (running the same iOS 15.1) with the exact same app settings, and the log out issue does not happen.

 

has anybody else noticed this problem? It makes the app basically unusable because my master password is, for very obvious reasons, extremely long and gnarly.

 

Cheers,

 

Louis

1 REPLY 1
RubikWizard
New Contributor

Re: LasPass iOS app constantly logging me out and asking for master password

Exactly the same problem here on iPhone 13 Pro. Started a few weeks ago. It's driving me nuts! I've tried many combinations of settings but nothing works.

 

My settings are

  • Use Face ID: NO
  • Use LastPass Pin Code: NO
  • Lock Options: NEVER
  • Skip reprompt after login: 1 minutes
  • Auto Logout: Never
  • Clear Clipboard: 30 seconds
  • Log Out On Close: NO

 

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