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jon1010
Active Contributor

Laspass keeps popping up on my phone dialer

When I go to the phone app on my OnePlus 6T, the lastpass app appears as if it's trying to autofill. it gets in the way of dialing. I've tried to suppress LP from popping up on the "Phone" app to no avail.

Any suggestions how to get rid of this behavior? 

7 REPLIES 7
RachelO
LogMeIn Contributor

Re: Laspass keeps popping up on my phone dialer

Hello, could you try these steps to see if that stops LastPass from showing in the dialer?

 

Go to the LastPass app > tap the 3 lines Menu > Settings > Autofill > Advanced > App Settings > Phone/Dialer > Do not show fill window (make sure to do this for all apps that say Phone or Phone dialer)




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jon1010
Active Contributor

Re: Laspass keeps popping up on my phone dialer

Yes, I tried that and it didn't stop the offending behavior.
Any other suggestions?
RachelO
LogMeIn Contributor

Re: Laspass keeps popping up on my phone dialer

Thanks for giving that a try. Could you try uninstalling the LastPass app, restarting your device, then reinstalling the app and making sure the same App Settings are set for any Phone/Phone dialer apps?




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jon1010
Active Contributor

Re: Laspass keeps popping up on my phone dialer

Thanks for the suggestion, but it didn't silver the problem. The LastPass autofill overlay still pops up.
FWIW, it's actually trying to autofill with one of my saved Address cards, not a user ID/password.
RachelO
LogMeIn Contributor

Re: Laspass keeps popping up on my phone dialer

Thanks again, and sorry that didn't work. Our team would like to get more information to hopefully resolve this for you, so that our team can gather more details about your device could you submit a bug report following the steps outlined here? https://support.logmeininc.com/lastpass/help/how-do-i-report-a-bug-to-lastpass




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col_w
New Contributor

Re: Laspass keeps popping up on my phone dialer SOLVED

With a combination of your 2 suggestions I have got things working properly on my HTC U11 phone.

For me doing just the "App Settings" component alone wasn't sufficient.

  1. Uninstall LastPass, restart phone, reinstalled LastPass
  2. Went to the LastPass app > tap the 3 lines Menu > Settings > Autofill > Advanced > App Settings > Phone/Dialer > Do not show fill window (make sure to do this for all apps that say Phone or Phone dialer)
    I am on a Dutch phone so there may have been extra apps to disable:
    dial*
    bel* ("Bellen via Wi-Fi")
    phone* ("Telefoondiensten")

No more AutoFill popup covering my number pad!

jon1010
Active Contributor

Re: Laspass keeps popping up on my phone dialer SOLVED

Thanks for the info. I'm glad you got that working. I did something similar, and it alleviated the problem for a couple of days, but then the pop-ups returned.

Hope yours stays as is! If the bad behavior does come back, please update to this thread. 

Thanks again.