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New Contributor

Last Pass app stopped working on iOS

The app stopped working on my iPhone 13 suddenly. 

I have Face ID switched on, but somehow it wouldn't recognise the saved master password. Then once I opted for the master password recovery via Face ID, it keeps showing me "Looks like something went wrong". There's no other way to contact customer service and this is frustrating. Does anyone else know how to fix this please? 

GoTo Moderator

Hi @ihaveaquestion 

I apologize for the difficulty logging into LastPass. 


Are you able to log in with your password at ? 


Ash is a member of the GoTo Community Care Team.

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New Contributor

I am having the same issue all of the sudden Face ID log in stopped working and Last Pass is now forcing me to enter my password again

Yes I can login using my password on my iPhone 14 Pro and on the web.

The issues is with the feature on my iPhone. I have uninstalled the app and reinstalled it which didn’t fix the issue.

Support can you please look into this because it appears to be a bug with LastPass
New Contributor

I suddenly had the same happen to me...I was able to log in fine on my iPhone via the LastPass app a few days ago, but today my password won't work.

When I try to recover my account using Face ID, the red circle spins, but nothing happens (stuck on the "Your Account is being Recovered...We're gathering your info, please don't leave or close the app" part).

New Contributor

I am now seeing that Face ID is not compatible with my iPhone 14 Pro Max anymore and I can not disable it.