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ChrisS62
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

So recently I had to replace my (dropped) Pixel 3a XL. During the reloading of all the apps and O/S, I stopped at Android v10. LastPass is working fine again.
So I am believing the theory it's related to Android V11. I'm about to go ahead and add allow the latest Android update and I'll see if the LastPass issue reoccurs.
Kastrel
New Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Exactly the same issue, on Motorola G8 Power. Had the same problem before with a Motorola Moto G4 Plus.

ChrisS62
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

After rebuilding my new phone, it was after the second update of Android 11 the issue started happening.
Erasable
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Now we get an email today saying we effectively have to pay to get reasonable multi-device support from LastPass.  How about you fix the completely broken Android experience described on this thread (which has persisted for weeks or months now) before you start charging us?  I'm actively looking for alternatives to LastPass now.

czeise
New Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

@cowspotter-

 

Any updates on this issue? LastPass on Android is pretty unusable right now.

 

Thanks.

kabammi
New Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

I already pay. Quite a bit. For a family account.
I'm not getting any further on this issue than anyone else.
Waterboy444
New Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Pretty fed up with this issue. now they want us to pay for what we already had. How about you add features people want sot that they want to pay instead of taking away free features to force them to pay. Any recommendations on alternatives?
RachelO
LogMeIn Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Hello everyone,

 

Our developers are currently working on a fix for this issue. While we don't yet have an ETA for when this fix will be released, I will update this thread as soon as I have more news to share.




RachelO is a member of the LogMeIn Community Care Team.

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Erasable
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

While this is good to hear, it's been weeks or months already that this has been broken.  It's a huge usability issue for Android that never should have persisted for this long.

 

Along with today's news of starting to charge for any remotely usable version of LastPass, I'm making the switch to BitWarden.  I'm happy to report, for others on Android, that BitWarden's autofill is miles better than LastPass even before this fingerprint issue (it supports the keyboard-based autofill from Android 11, which is great). And importing everything from LastPass to BitWarden was seamless and worked perfectly.

 

Braindead decision by LastPass to start charging with Android this badly broken for weeks/months.  But this sort of cash grab is not remotely surprising after private equity bought out LastPass's owner. Android users -- what more reason do you need to make the switch?

digital_everest
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

After I read your post about BitWarden I wanted to reply so naturally I had to sign in to LogMeIn. Which goes something like this using LP on Android:

-Login page, click to activate the field.
-No pop-up from LastPass
-Pull down quick tile menu Android. Choose LP icon
-"Please authenticate " , attempt w fingerprint. Rejected.
-Swipe browser away, X out persistent LP auth draw over window
-navigate to LP app. Launch it, auth w print 50%, 50% it doesn't ask.
-Close LP, go back to browser, try again.
-No LP autofill dialog. Select from quick tile
-LP now available, but won't fill password. Go back to LP app, copy password (love doing this on the clipboard! )
-paste into browser field.
-Take nap since it's already tmrw.

So about BitWarden - can you give a little more detail on what it was like exporting from LP? Did your secure notes go over as well? How about attachments? Did every field including the notes section of an entry go over?

I have finally decided to NOT renew my LastPass Premium subscription of 10 years. I have been dealing with this halfass app thru 2 security breaches, 3 major price hikes (yes it went from $12 to $24 to ~$32 in the span of 2 years), a pathetic security monitor feature rollout, zero support for Android etc etc.
I'm completely done with LogMeIn and am on the hunt for the most seamless transition to another service. Trust that this is coming from a 10+ year paid user. Don't make the same mistake I did.
Cheers!