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LO14
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

After months of an issue that makes it almost completely useless on Android 11 devices, I'd expect more than the scripted "we're working on it with no eta". A lot of us pay for this service, with that comes a responsibility to make it useable and a reasonable expectation that you make it usable on the latest software. The frequency of LP being behind on Android updates and the amount of time it takes to fix it is long becoming unacceptable. This long paying premium subscriber, with a family membership, will be looking for better and more reliable service. I'm done hoping my password security will actually work.
mgroves
New Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

I appreciate that you're working on this. I need to make a decision soon about purchasing a LastPass description, and it would be very helpful if this feature went back to a working state again. I don't intend on making any threats of jumping to a competitor, because LastPass has been a very useful tool for me and I'm sure everyone there is under enough pressure as it is after the recent announcement.

 

LastPass has increased my confidence in the state of my security and saved me tons of time and hassle over the years. I continue to recommend LastPass whenever I get the chance.

 

I'm fine with becoming a paying customer during the change in the 'free' model, but this Android issue is holding me up from actually pulling the trigger. Best wishes to your engineering team!

Tags (2)
TomTomNL
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Finally found this forum and thread. I as well encounter the same problems with the autofill (fingerprint) on my Pixel5. 

I kind of accepted this flaw, but now that I have to pull out my creditcard to pay for the use of LastPass, I'd like to have it working properly.

 

I've been happily using LastPass for a while now. If LP would give a reasonable ETA for a fix, I wouldn't mind waiting to get a Premium subscription. Unfortunately, the replies from LP that I find online are from a while back, which doesn't give me the feeling a fix is around the corner.

 

I'm going to keep watching this thread. In the meantime, I'm going to look around to see if other apps work better on my Pixel5.

Waterboy444
New Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

I have now switched to BitWarden, it works so much better and more consistently than lastpass. I was pretty fed up with the issues but then when they tried to force the premium on everyone that was the last straw. I am so glad I switched.
ChrisS62
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

How would you respond to comment about LP vs Bitwarden
https://www.safetydetectives.com/amp/blog/lastpass-vs-bitwarden-is-an-open-source-password-manager-b...

LastPass and Bitwarden offer the same basic password management functionalities. While Bitwarden has an extension for more browsers and can generate slightly longer passwords, LastPass is much better at all of the essentials, including importing, auto-saving, and auto-filling passwords.Jan 21, 2021
TomTomNL
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Funny, I was just looking at BitWarden... installed it and imported my passwords. I'm wowed by the simple and clean interface. Autofill works great again. I'm going to test BitWarden for the following days before going for Premium as I'd like to contribute to personal security. Thanks Waterboy444.
pr0carbine
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Same exact issue here. Been going on for weeks now. I left feedback in the play store through the beta program and regular version once I switched back to non beta, no contact from the devs. Especially onerous with the 1 device /free account coming up. I did subscribe to Premium, but if they don't fix this soon I'll switch to something else, as painful as it would be.
englandshope
New Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Same issue for me, I am a family subscriber with a few different phones, all running the February security patch but this started in December for us after the December security update 

 

Xiaomi Mi A2 - Android 10 - February Security Patch 

Xiaomi Mi A3 - Android 10  - February Security Patch 

Google Pixel 4a 4G - Android 11  - February Security Patch

 

My son has given up with lastpass and moved over to bitwarden which he says runs more smoothly. I am a paid subscriber but lastpass is useless to me right now so I am going to give bitwarden a try and see if what my son tells me is true. I have been a lastpass paid subscriber since May 2014 and I have recommended it to lots of people who have gone on to be premium subscribers too. But with this slow response from lastpass at a point when they are converting lots of people free accounts into paid account is very bad  

 

Wisco
New Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Pixel 3a with the same issue.
TomTomNL
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

I am sorry to say that I have closed my account at LP and went to another Password Manager. The LP support gave me the following (standard) instructions to try and solve my problem (which it didn't):

 

Thank you for contacting LastPass Support! 

 

Thank you for the opportunity to resolve this situation. We can try managing the app settings. Please do the following:

  1. Log in to your LastPass password manager app on your phone.
  2. Open the app settings.
  3. Tap over the Security Option
  4. Scroll down and enable the "Unlock with biometrics"
  5. Tap over "Log out when app is idle" and select never log out. 
  6. If still not working, please uninstall and reinstall the LastPass app.
  7. Enable and configure the biometrics and try again.

If you are still having any issues or have any more questions, please let me know by replying to this email. I will be glad to assist you.

 

If the support would just acknowledge that they were facing issues and are working on a solution, I would have really considered staying...