So still no fix to this? Very frustrating, especially considering the new payment changes LastPass is now pushing... You'd think they would make sure their app works before announcing to the world they are making drastic changes.
I will definitely agree that LastPass Support is mostly terrible. I've already had them give me wrong information...completely wrong information...multiple times. I find that I just keep responding and telling them to escalate me and eventually I will reach someone that at least has some clue what is going on. I also have had to send emails directly to senior LogMeIn leadership/executives several times to get some traction, and then I get a response from someone that actually assists.
Right now I've reached someone at Tier 2 that is telling me they are still working on it...but at this point it's been broken for a relatively significant period of time, and of course, LastPass just announced these major changes that is making everyone unhappy as well...definitely not good timing on their part.
I think there are many of us who aren't necessarily looking to switch...the core functionality of LastPass works perfectly fine and I'm satisfied paying a very small amount per month/year...what I just am unhappy about is their poor support and problems like this one - if they just fixed these issues, or even communicated better, then I'd be OK overall. But unless things really start falling apart on their end, I probably won't switch.
I've been a free user and a paying user for longer than anyone would believe. Remember foxmarks and xmarks? Annual bill just auto paid about the time the Feb Android 11 update hit. We are working around this for now. Its annoying.
Before this annoyance was the bug where if I moved a password into a shared folder in the Android app it would hang hard. That took many months to be addressed too. Feels exactly like this sitch, too, but this one is in my face every single day.
It is like no one is working on LP Android let alone even owning the product. I mean, as a product owner... What could be a higher priority dev story than fixing a top tier usability bug on the latest version of a top tier OS you run on, when you want to charge more money and the tech press is excoriating you for it? What, do keep an empty stable and hire coders off the street corner when defects come up, and just haven't found the "right one" yet??? This situation boggles the mind.
I'm turning my auto-renew off and treating this year 2021 as a casual survey of all the other lockers out there, whether this gets fixed or not. Ivy-league case study on how to lose even your stickiest customers. If it weren't for LP Authenticator mobile integration with LP to auth new PC browser sessions' LP access, I'd prob already be forming my shortlist.