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MarcNJ
New Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

So still no fix to this?  Very frustrating, especially considering the new payment changes LastPass is now pushing...  You'd think they would make sure their app works before announcing to the world they are making drastic changes.  

pr0carbine
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Still no fix. Support messages are slow to be answered as well. Still only one response with initial troubleshooting..

digital_everest
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

I'm doing a casual port over to BitWarden and I really like it. I decided not to do the direct export bc I thought purging my 500+ passwords would be a good idea to cut out and replace old stuff.

BitWarden is very functional free for this. Any time I log in I just copy and paste into BW and I'm slowly building my new fresh password library.
Plus 1GB of storage AND multiple URLs or API links per password. Brilliant.

I can't believe i paid for such suffering with LP for so many years.
Anyone using BW on iOS ?
THANKS!
MarcNJ
New Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

I will definitely agree that LastPass Support is mostly terrible.  I've already had them give me wrong information...completely wrong information...multiple times.  I find that I just keep responding and telling them to escalate me and eventually I will reach someone that at least has some clue what is going on.  I also have had to send emails directly to senior LogMeIn leadership/executives several times to get some traction, and then I get a response from someone that actually assists.  

Right now I've reached someone at Tier 2 that is telling me they are still working on it...but at this point it's been broken for a relatively significant period of time, and of course, LastPass just announced these major changes that is making everyone unhappy as well...definitely not good timing on their part.

MarcNJ
New Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

I think there are many of us who aren't necessarily looking to switch...the core functionality of LastPass works perfectly fine and I'm satisfied paying a very small amount per month/year...what I just am unhappy about is their poor support and problems like this one - if they just fixed these issues, or even communicated better, then I'd be OK overall.  But unless things really start falling apart on their end, I probably won't switch.

jfederline
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

I've been a free user and a paying user for longer than anyone would believe. Remember foxmarks and xmarks? Annual bill just auto paid about the time the Feb Android 11 update hit. We are working around this for now. Its annoying.

 

Before this annoyance was the bug where if I moved a password into a shared folder in  the Android app it would hang hard. That took many months to be addressed too. Feels exactly like this sitch, too, but this one is in my face every single day.

 

It is like no one is working on LP Android let alone even owning the product. I mean, as a product owner... What could be a higher priority dev story than fixing a top tier usability bug on the latest version of a top tier OS you run on, when you want to charge more money and the tech press is excoriating you for it? What, do keep an empty stable and hire coders off the street corner when defects come up, and just haven't found the "right one" yet??? This situation boggles the mind.

 

I'm turning my auto-renew off and treating this year 2021 as a casual survey of all the other lockers out there, whether this gets fixed or not. Ivy-league case study on how to lose even your stickiest customers. If it weren't for LP Authenticator mobile integration with LP to auth new PC browser sessions' LP access, I'd prob already be forming my shortlist.

MarcNJ
New Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

What exactly is the "LP Authenticator mobile integration with LP to auth new PC browser sessions' LP access" ??  

pr0carbine
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Hi Rachel, is there any movement on this issuse? Tech support responses by email are days in between responses, and not getting anywhere yet. Browsing this thread, it seems many having the issue are Pixel devices.
jfederline
Active Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

>>>What exactly is the "LP Authenticator mobile integration with LP to auth new PC browser sessions' LP access" ??

I use the LastPass Authenticator Android app for 2 factor authentication tokens for Lastpass, and a couple handfuls of other sites. Works just like Google Authenticator but it also has a backup you can restore if changing phones.

I've enabled 2FA using Lastpass Authenticator on my LastPass account. I have the Lastpass extension in my PC browser, and it is configured to kill my LastPass session when the browser ends. When I fire up the browser, Lastpass attempts to connect but needs 2FA, and since I'm using the LP Authenticator app, it pops up an auth token dialog yes/no button on my phone to auth, much like Google does for its own Android-captive 2FA for Google services.

Nice side benefit - I know when someone fires up my PC browsers, because my phone's LP auth app pops up asking if I should allow LP to login.

Its really streamlined my PC/mobile 2FA pasword sync game. I'd hate to lose it, it is nice. But then I remember, this stupid bug we have here causes 4 taps, a fingerprint swipe, a windowshade swipe, and a then couple more taps to get one single user/pass into one site or app right now. Any gains LP authenticator is getting me on my PC are chewed up by my phone, now.
MarcNJ
New Contributor

Re: LastPass Android - Fail to authenticate with fingerprint

Ahh...gotcha...cool!

 

And yup - this bug is a gigantic hassle!!