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AllanCrc
New Contributor

LastPass Authenthicator - Save Accounts to Cloud [Error]

Log:

 

2021-12-08T17:52:55.246 - debug - tagcloudsync - loading session info
2021-12-08T17:52:55.246 - debug - tagcloudsync - Requesting session info from com.lastpass.lpandroid
2021-12-08T17:52:55.330 - debug - tagcloudsync - Checking multifactor status
2021-12-08T17:52:55.964 - error - tagcloudsync - HTTP 404
retrofit2.HttpException: HTTP 404
at com.lastpass.mfa.network.cloudsync.c$c$a.invokeSuspend(CloudSyncNetProvider.kt:10)
at kotlin.l.i.a.a.resumeWith(ContinuationImpl.kt:3)
at kotlinx.coroutines.J.run(DispatchedTask.kt:15)
at kotlinx.coroutines.C0.a.j(CoroutineScheduler.kt:1)
at kotlinx.coroutines.C0.a$a.run(CoroutineScheduler.kt:10)
2021-12-08T17:52:58.012 - debug - taganalytics - adjustOptOut: false
2021-12-08T17:52:58.013 - debug - taganalytics - firebase enabled: true

12 REPLIES 12
GlennD
LogMeIn Manager

Re: LastPass Authenthicator - Save Accounts to Cloud [Error]

Hi @AllanCrc, welcome to the community. 

 

Are you getting an error every time you try to back up your LastPass Authenticator? Have you tried switching the network you are on? (WiFi vs mobile data)

 

 

Glenn is a member of the LogMeIn Community Care Team.

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AllanCrc
New Contributor

Re: LastPass Authenthicator - Save Accounts to Cloud [Error]

Hi @GlennD, thank you!

 

Yes, every time. Tried with my Wifi and 4G Mobile Data. 

jaydeflix
New Contributor

Re: LastPass Authenthicator - Save Accounts to Cloud [Error]

How did you get the log? I'm trying to switch devices and getting an error saving my accounts in authenticator.... "Your authenticator accounts couldn't be saved to the cloud"
trahretxed
New Contributor

Re: LastPass Authenthicator - Save Accounts to Cloud [Error]

Same problem here. 404 in the error log. It hasn't worked for at least a week. I have tried on multiple networks using both my corporate and person accounts. Same error every time.
jaydeflix
New Contributor

Re: LastPass Authenthicator - Save Accounts to Cloud [Error]

How did I miss the log option? >_<

 

Anyways, mine isn't throwing a 404...

 

2021-12-13T04:18:39.254 - debug - tagcloudsync - loading session info
2021-12-13T04:18:39.256 - debug - tagcloudsync - Requesting session info from com.lastpass.lpandroid
2021-12-13T04:18:44.295 - info - tagcloudsync - Session request timeout
2021-12-13T04:18:47.966 - debug - taganalytics - adjustOptOut: false

 

Unfortunately, I haven't had a new network to test on.

trahretxed
New Contributor

Re: LastPass Authenthicator - Save Accounts to Cloud [Error]

Jay Deflix, if you haven't already, clear your logs. Then turn on Enable diagnostic logging and try again. Maybe you will get additional info. It seems weird that the only log levels you see are 'debug' and 'info' but no 'error'.

 

I called support about this earlier and they suggested uninstalling LastPass (not the Authenticator app), rebooting and reinstalling, logging in to Last Pass, and then trying to back up Authenticator again. I got the exact same error so I haven't gotten anywhere with them yet. The person on the phone initially asked me to uninstall Authenticator and I told her I couldn't do that because I can't back anything up and would lose access to a lot of sites.

jaydeflix
New Contributor

Re: LastPass Authenthicator - Save Accounts to Cloud [Error]

yeah, that got me the 404 now. I disabled logging, killed it, reenabled logging and tried to sync. 

 

@GlennD: Does your sync work right now? What if you disable and re-enable? Would it help if we sniffed the packets and told you exactly what url was throwing a 404?

jaydeflix
New Contributor

Re: LastPass Authenthicator - Save Accounts to Cloud [Error]

So, I got a support ticket opened up. 

 

The last thing they had me try (tell me if you see where the problem is...) was:

 

Thank you for the feedback, seems that we need to pair LastPass authenticator again, 
please login to LastPass from your computer and disable the 2fa
<url removed>, then delete all the LastPass accounts you may have in the LastPass
authenticator app, then enable the multifactor and enroll the app again
<url removed> I've attached a video guide to find the QR code, please
check the attachments.

Obviously the problem here is this makes the whole 'Backup to the cloud to move devices' irrelevant since I'm deleting everything. So, that's great.

 

But sure, let's try that. As a lark, I set it back up on the old device. No surprise, 404s again.

 

But fine, I don't have data to transfer anymore, so we'll just use the new phone and set it all up from scratch again.

 

Hey, while I'm doing it, let's set up cloud backup on the new device.

 

Hey, I get a 404 again.

 

@GlennD So, again I ask, if you disable sync on your authenticator and re-enable it, does it work for you? Because it's pretty obvious it doesn't work for some of us. I have two devices. Network shouldn't matter since it's a 404 error which means I'm able to talk to whatever server it wants to talk to. I set up fiddler as a proxy and it isn't capturing this traffic for some reason so I can't tell what url is failing, but if your dev team can't reproduce this error, I'll be surprised. Heck, your support team should be able to repro this too.

 

WillCCo
New Contributor

Re: LastPass Authenthicator - Save Accounts to Cloud [Error]

Also have the same problem. Tried didn't networks, disabled MFA, reinstalled apps, deleted all of the MFA accounts and no change. Same 404 error. Here's the log:

2021-12-22T17:38:12.388 - debug - tagcloudsync - loading session info
2021-12-22T17:38:12.388 - debug - tagcloudsync - Requesting session info from com.lastpass.lpandroid
2021-12-22T17:38:12.537 - debug - tagcloudsync - Checking multifactor status
2021-12-22T17:38:13.241 - error - tagcloudsync - HTTP 404
retrofit2.HttpException: HTTP 404
at com.lastpass.mfa.network.cloudsync.c$c$a.invokeSuspend(CloudSyncNetProvider.kt:10)
at kotlin.l.i.a.a.resumeWith(ContinuationImpl.kt:3)
at kotlinx.coroutines.J.run(DispatchedTask.kt:15)
at kotlinx.coroutines.C0.a.j(CoroutineScheduler.kt:1)
at kotlinx.coroutines.C0.a$a.run(CoroutineScheduler.kt:10)
2021-12-22T17:38:14.826 - debug - taganalytics - adjustOptOut: false
2021-12-22T17:38:14.827 - debug - taganalytics - firebase enabled: true