cancel
Showing results for 
Search instead for 
Did you mean: 
vasekp606
New Contributor

LastPass Authenticator error message "DEVICE PAIRING FAILED"

Hi,

I wanted to use LastPass authenticator together with my LastPass. I've installed the authenticator on my iphone (the device is listed among my mobile devices under the account settings). Following the instructions when setting up the multifactor authentication, I tried to scan the generated barcode but it always failed on DEVICE PAIRING FAILED. An unexpected error has occured (com.logmein.lpa.errors / -1).

Any idea how to fix it?

thank you.

vaclav

10 REPLIES 10
tonofrio98
New Contributor

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

I have the same issue for 20% of my users. Please advise.

Thanks,

Tony
BigLake47Irene
New Contributor

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

I have this same problem and by it I am unable to use LastPass. My employer's license for me is being wasted.

LastPass Support - PLEASE reply to this problem!
BigLake47Irene
New Contributor

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

I have this same problem and by it I am unable to use LastPass. My employer's license for me is being wasted.

LastPass Support - PLEASE reply to this problem!

Thanks in advance, Irene
ronilsy289
New Contributor

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

I'm having the same issue with only some of my users. This is ridiculous, LastPass should spend more time fixing their systems instead of trying to upsell customers at every turn. Please fix.
smk68
New Contributor

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

Same issue here, unable to change to a new mobile phone. Any updates?
evalen457
New Contributor

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

Any update here or fix, ive been having the same issues trying to sync the lastpass authenticator with my lastpass account.
tjs1
New Contributor

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

same here ... looks like LastPass does not have anyone monitoring what seems to be an on-going issue with 2FA

RachelO
LogMeIn Contributor

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

Hello,

 

This error can occur when your device has notifications turned off for the LastPass Authenticator app in the device's settings. Could you double check that the phone is allowing notifications from LastPass Authenticator app?




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!
Nymbelle
New Contributor

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

This does not fix the solution. I already have notifications enabled.