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New Contributor

LastPass android app NOT WORKING any more???

Hey, anybody else having an issue with their android mobile app? I have an S9+ running android 10.

What happens is, when I log into last pass either via biometrics or master password none of my vault loads. I clearly have access to the app, because it takes me to the vault but I get a popup saying Invalid Password! and my data is constantly "loading" with that red moving circle. I can still change my settings, update my master password and otherwise do setting stuff that obviously requires you to validly log in. So I know I'm not just entering it "wrong" despite the Invalid Password! prompt.
The same password works on desktop, where I can see my vault + data.

This suddenly started happening about two weeks ago. My LP no longer auto-fills on my phone and I use my phone mostly so being able to access my vault is super critical.
If I enable biometrics, it logs me in but doesn't load anything and still says Invalid Password! even tho I haven't entered in a password, and only my biometric data.
I've installed and uninstalled the app about 10 times now. I've changed my Master Password from my desktop and tried using it to sign into my mobile app.
NOTHING WORKS.

Furthermore, when I try to do the account recovery (from my desktop) it tells me that I need to be doing this process in a browser with the last pass extension. Which I obvious have because I am using the extension to access LP in the first place to change my data.

It's incredibly frustrating. I have a support ticket open and the person responding just emailed me saying they will be closing the case when NOTHING was resolved.

Is there a different, more stable PW manager out there? Anybody else getting this problem or is it just me????
6 REPLIES 6
Highlighted
New Contributor

LastPass android app NOT WORKING any more???

Hey, anybody else having an issue with their android mobile app? I have an S9+ running android 10.

What happens is, when I log into last pass either via biometrics or master password none of my vault loads. I clearly have access to the app, because it takes me to the vault but I get a popup saying Invalid Password! and my data is constantly "loading" with that red moving circle. I can still change my settings, update my master password and otherwise do setting stuff that obviously requires you to validly log in. So I know I'm not just entering it "wrong" despite the Invalid Password! prompt.
The same password works on desktop, where I can see my vault + data.

This suddenly started happening about two weeks ago. My LP no longer auto-fills on my phone and I use my phone mostly so being able to access my vault is super critical.
If I enable biometrics, it logs me in but doesn't load anything and still says Invalid Password! even tho I haven't entered in a password, and only my biometric data.
I've installed and uninstalled the app about 10 times now. I've changed my Master Password from my desktop and tried using it to sign into my mobile app.
NOTHING WORKS.

Furthermore, when I try to do the account recovery (from my desktop) it tells me that I need to be doing this process in a browser with the last pass extension. Which I obvious have because I am using the extension to access LP in the first place to change my data.

It's incredibly frustrating. I have a support ticket open and the person responding just emailed me saying they will be closing the case when NOTHING was resolved.

Is there a different, more stable PW manager out there? Anybody else getting this problem or is it just me????
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New Contributor

Re: LastPass android app NOT WORKING any more???

Maybe an interesting thing to add. I just got a replacement phone for a cracked screen, and I experienced the eternal loading screen and "incorrect password" that others have on the new phone.
So, I changed the master password on my old phone to see if that would work, and then I was able to see the entries in my Vault on the new phone BUUUUUUUTTTTTT.....though all of my site entries were there, none of them had usernames or passwords. They're all still there in my chrome extension vault, but can't get them on my new phone. I tried deleting the app on the new phone and now I'm back to incorrect password, enternal loading screen. Crazy thing is that the old phone is still fine! I logged out and logged back in, and my vault is complete. Samsung Galaxy Note 9 here - latest version of the app.
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New Contributor

Re: LastPass android app NOT WORKING any more???

Sorry.>Very similar problem.....i replied to the wrong post.

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New Contributor

Re: LastPass android app NOT WORKING any more???

SAME EXACT PROBLEM
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New Contributor

LASTPASS ANDROID PROBLEM ...EXACT SAME AS BELOW

https://community.logmein.com/t5/Support-Discussions/LastPass-android-app-NOT-WORKING-any-more/m-p/2...

What happens is, when I log into last pass either via biometrics or master password none of my vault loads. I clearly have access to the app, because it takes me to the vault but I get a popup saying Invalid Password! and my data is constantly "loading" with that red moving circle. I can still change my settings, update my master password and otherwise do setting stuff that obviously requires you to validly log in. So I know I'm not just entering it "wrong" despite the Invalid Password! prompt.
The same password works on desktop, where I can see my vault + data.

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LogMeIn Contributor

Re: LastPass android app NOT WORKING any more???

Hi @Telcom1,

 

Could you try uninstalling the LastPass app, restarting your device, and reinstalling to see if that resolves the issue? If not, could you try Refreshing Vault and Clearing the Cache for your Vault on the app, then logging out and logging back in to the app to see if that works?  You should find these options in the Settings > Actions area of the app.




RachelO is a member of the LogMeIn Community Care Team.

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