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New Contributor

LastPass app on iOS keeps Logging Out



the app on my iphone is a bit frustrating to use as it seems to regularly log me out of lastpass.

In the settings I have 'Auto Logout' set to 'Never'.


I use touch id to log in but it seems like every week or so, whenever I try to use Lastpass on my phone with Safari, Lastpass has logged out and needs the master password re-inserted. My master password is stored securely on my home server and is a pain to get to remotely as well as then typing it in to Lastpass (again).


Anything you can suggest to stop Lastpass logging out on my phone?

Retired GoTo Contributor

Re: IPhone Constantly Logging Out



Could you check the LastPass Settings > Security and make sure both "Lock Options" and "Auto Logout" are set to Never? This should keep you from needing to re-authenticate with your master password to log in to LastPass. If this doesn't resolve the issue, we would recommend uninstalling the LastPass app, restarting your device, then reinstalling and making sure these settings are set once again (and of course, the "Log Out on Close" setting is also disabled in the Settings > Security section of the LastPass app)

RachelO is a member of the LogMeIn Community Care Team.

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