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For more information about the LastPass security incident please visit our blog

RajShah
New Contributor

LastPass constantly showing Error "Invalid Email or Master Password"

Hi,
Since last many days I have not been able to log into my LastPass account, It always shows the Error "Invalid Email or Master Password", Its also not allowing me to recover my account, since you were going to support only 1 type of device from 16th of this month, I had uninstalled all the browser extensions from my desktop devices and not it wont even authenticate on desktop after reinstalling the extension.

Require the data urgently, please help.

1 REPLY 1
GlennD
GoTo Manager

Re: LastPass constantly showing Error "Invalid Email or Master Password"

Hi @RajShah 

 

I have reviewed your account and it looks like you have signed in successfully a few times since posting here. Please note that even if you select Mobile as your primary device type you can still have the web browser extension installed and signed in so that it can be used for account recovery or updating account settings and options. 

 

 

Glenn is a member of the GoTo Community Care Team.

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