LastPass for iOS Login Failed - No network connection

[DoinitSideways]

Good Morning All,

Yesterday i tried updating a password on my iphonein the last pass app and was met with an offline error. I shrugged it off, but now i tried again today and same issue.

I cleared cache, rebooted phone... still working offline.

I removed app, rebooted phone, reinstalled and now i cannot login at all... 

Error reads 

Login Failed

No network connectivity detected, and no local cached data found, enable wireless or Wi-Fi connection

I note that every other app is accessing my cellular with out issue. I did update to ios15 last week and suspect that is the issue.

I have confirmed that data is turned on under cellular.

WTF is going on??? I also wish to note how horrible the support pages are. Tried searching and have no option to lodge a case...

[RachelO]

Hi @DoinitSideways,

If you've already tried these steps in the app:

• In the app, tap Settings > Actions > Refresh Vault & Clear LastPass Cache. Log out and log back in.
• If that doesn't work, try uninstalling the app, restarting your device, then reinstalling.

and the issue is still happening, please create a ticket for the support team so that they can investigate and fix this issue by scrolling down and clicking Contact Support at the bottom center of this page: http://link.lastpass.com/community

[DoinitSideways]

Hi Rachel,

Thanks for getting back to me.

These are the steps I tried exactly yesterday (after some googling). But they didn’t work and I was then unable to log in at all.

NOW, the peculiar thing is when I connected to wifi I was able to log in. When I disconnect from wifi LastPass is offline. In cellular settings it is turned on and all other apps are working fine on cellular data. So I don’t know why LastPass is all of a sudden not getting a cellular connection.

Regards,
Josh

[RachelO]

Hi @DoinitSideways,

If your tried the above steps and the issue is still happening, please create a ticket for the support team so that they can investigate and fix this issue by scrolling down and clicking Contact Support at the bottom center of this page: http://link.lastpass.com/community

[jdeese88 · Accepted solution]

I had the same issue. Turning off private relay in iCloud settings fixed it.

[DoinitSideways]

Legend… worked as soon as I turned it off…

[Urutoraman]

This is just a workaround.  I think Lastpass needs to fix it to work under the new secure iCloud settings if this is the issue.   It doesn't explain why the app works under Wi-Fi without any issues.   This issue is only when using Cellular data and it locks you out of all your apps and sites that require passwords.  I found out the hard way when I upgraded to a new iPhone today.

Went out and couldn't log in to any of my apps or sites until I came home where I had Wi-Fi.

[David813G]

Same issue but on an Android.

@RachelO , how can we change settings if we can't log in?

TIA.

David813G

[Johnsonsellen]

If you are experiencing a "Login Failed - No network connection" error when using LastPass on your iOS device, here are some troubleshooting steps you can try:    DGME

1. Check your internet connection: Ensure that you are connected to a stable Wi-Fi or cellular network. You can try turning your Wi-Fi off and on or resetting your cellular data by going to Settings > General > Reset > Reset Network Settings.

2. Restart your iOS device: A simple restart of your iPhone or iPad can help to clear any temporary issues with the device's network settings.

3. Update LastPass: Ensure that you have the latest version of the LastPass app installed on your iOS device. You can check for updates by going to the App Store > Updates.

4. Check your LastPass account status: Make sure that your LastPass account is active and that you have not exceeded the maximum number of devices allowed for your account.

5. Try logging in through a different network: If you are still unable to log in, try connecting to a different Wi-Fi or cellular network to see if the issue is specific to your current network.

6. Contact LastPass support: If none of these steps resolve the issue, contact LastPass support for further assistance, Contact Support at the bottom center of this page: http://link.lastpass.com/community

I hope this helps!

[JohnSimen11z]

I tried updating my software through an external software via laptop. I read this on Mynordstrom it helped alot.