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DoinitSideways
Active Contributor

LastPass for iOS Login Failed - No network connection

Good Morning All,

 

Yesterday i tried updating a password on my iphonein the last pass app and was met with an offline error. I shrugged it off, but now i tried again today and same issue.

 

I cleared cache, rebooted phone... still working offline.

 

I removed app, rebooted phone, reinstalled and now i cannot login at all... 

 

Error reads 

Login Failed

No network connectivity detected, and no local cached data found, enable wireless or Wi-Fi connection

 

I note that every other app is accessing my cellular with out issue. I did update to ios15 last week and suspect that is the issue.

 

I have confirmed that data is turned on under cellular.

 

WTF is going on??? I also wish to note how horrible the support pages are. Tried searching and have no option to lodge a case...

1 ACCEPTED SOLUTION

Accepted Solutions
jdeese88
New Contributor

Re: Lastpass for iOS Login Failed

I had the same issue. Turning off private relay in iCloud settings fixed it.

View solution in original post

6 REPLIES 6
RachelO
LogMeIn Contributor

Re: Lastpass for iOS Login Failed

Hi @DoinitSideways,

 

If you've already tried these steps in the app:

 

  • In the app, tap Settings > Actions > Refresh Vault & Clear LastPass Cache. Log out and log back in.
  • If that doesn't work, try uninstalling the app, restarting your device, then reinstalling.

and the issue is still happening, please create a ticket for the support team so that they can investigate and fix this issue by scrolling down and clicking Contact Support at the bottom center of this page: http://link.lastpass.com/community




RachelO is a member of the LogMeIn Community Care Team.

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DoinitSideways
Active Contributor

Re: Lastpass for iOS Login Failed

Hi Rachel,

Thanks for getting back to me.

These are the steps I tried exactly yesterday (after some googling). But they didn’t work and I was then unable to log in at all.

NOW, the peculiar thing is when I connected to wifi I was able to log in. When I disconnect from wifi LastPass is offline. In cellular settings it is turned on and all other apps are working fine on cellular data. So I don’t know why LastPass is all of a sudden not getting a cellular connection.

Regards,
Josh
RachelO
LogMeIn Contributor

Re: Lastpass for iOS Login Failed

Hi @DoinitSideways,

 

If your tried the above steps and the issue is still happening, please create a ticket for the support team so that they can investigate and fix this issue by scrolling down and clicking Contact Support at the bottom center of this page: http://link.lastpass.com/community




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!
jdeese88
New Contributor

Re: Lastpass for iOS Login Failed

I had the same issue. Turning off private relay in iCloud settings fixed it.

View solution in original post

DoinitSideways
Active Contributor

Re: Lastpass for iOS Login Failed

Legend… worked as soon as I turned it off…
Urutoraman
New Contributor

Re: Lastpass for iOS Login Failed

This is just a workaround.  I think Lastpass needs to fix it to work under the new secure iCloud settings if this is the issue.   It doesn't explain why the app works under Wi-Fi without any issues.   This issue is only when using Cellular data and it locks you out of all your apps and sites that require passwords.  I found out the hard way when I upgraded to a new iPhone today.

 

Went out and couldn't log in to any of my apps or sites until I came home where I had Wi-Fi.