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sam258
New Contributor

Lastpass Authenticator deleted all accounts

I just tried to login to lastpass using lastpass Authenticator. I approved it on my Apple Watch and nothing happened. I tried a few times. I grabbed my phone which was charging, and opened lastpass Authenticator. It wouldn’t show me my codes when I opened it. It said “restore from backup” or “add a new code”. There was no way out of the prompt. I closed the app and opened it, still there. I clicked restore. Now all my 2FA logins are gone. Where did they go? I need them restored.
8 REPLIES 8
nicjthomson
New Contributor

Re: Lastpass Authenticator deleted all accounts

I also get this. My Last Pass Authenticator app appears to require restoring from backup frequently. It feels like daily. I use an iPhone and I have deleted the app and reinstalled it - this hasn't fixed the issue. 

RachelO
Retired LogMeIn Contributor

Re: Lastpass Authenticator deleted all accounts

Hello,

 

 

Could you try completely uninstalling both the LastPass password manager and the authenticator apps from the app store, restarting your device, then reinstalling both apps to see if this issue continues?

 

 




RachelO is a member of the LogMeIn Community Care Team.

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tboneski
New Contributor

Re: Lastpass Authenticator deleted all accounts

I am still facing the same issue. I have deleted both Apps and reinstalled them. When Authorizing from the Apple Watch, it deletes the Account in Authenticator and you have to restore from backup.

RachelO
Retired LogMeIn Contributor

Re: Lastpass Authenticator deleted all accounts

Hi @tboneski,

 

So that our technical team can gather more specific details about this issue, could you submit a bug report following the steps here? https://support.logmeininc.com/lastpass/help/how-do-i-report-a-bug-to-lastpass




RachelO is a member of the LogMeIn Community Care Team.

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DevKS
New Contributor

Re: Lastpass Authenticator deleted all accounts

[I just tried to login to lastpass using lastpass Authenticator. I approved it on my Apple Watch and nothing happened. I tried a few times. I grabbed my phone which was charging ac market, and opened lastpass Authenticator. It wouldn’t show me my codes when I opened it. It said “restore from backup” or “add a new code”. There was no way out of the prompt. I closed the app and opened it, still there. I clicked restore. Now all my 2FA logins are gone. Where did they go? I need them restored.]

Hi, I also faced that issue, I'm iPhone 11 pro Max user, however I fixed it reinstalling the app. 

sam258
New Contributor

Re: Lastpass Authenticator deleted all accounts

I can assure you that this does not work for me. When I uninstall the app and reinstall it, it says "Add an Account" or "Restore from Backup", neither of which will restore the missing entries.

sam258
New Contributor

Re: Lastpass Authenticator deleted all accounts

@RachelO It doesn't help. No, I'm good, I don't need to file a report, I've already lost the codes and spent hours recovering what I can. That data is gone and you can't get it back. You guys can find your own bugs and file your own reports. I'm already not using LastPass Authenticator anymore.

Andrew57jm
New Contributor

Re: Lastpass Authenticator deleted all accounts

I submitted a bug report on this and got an absurd “please go away” answer saying that the problem was in iOS 15 when I specifically said this same problem occurred in iOS 14.

this is a serious bug… people losing their Authenticator accounts. Fix it.