cancel
Showing results for 
Search instead for 
Did you mean: 
ipeters
New Contributor

Lastpass app not filling username in Simplii Financial app

Hello, I'm using the Lastpass Android app (v.4.11.17.6051). When I open Simplii Financial, it will offer to fill the password field but not the username field.

Using a browser to access the Simplii website, it will correctly fill both. Just not in the app.

 

Any thoughts on how to troubleshoot this? In an app, how does Lastpass Mobile decide which fields to fill?

1 REPLY 1
RachelO
LogMeIn Contributor

Re: Android Lastpass app not filling username in Simplii Financial

Hello,

 

This may be due to how the app itself is coded and outside of LastPass' control. You could try making sure the URL field for the site's entry in your LastPass Vault has the URL to the Simplii Financial homepage (instead of a more specific page, like https://www.simplii.com/en/home.html---https://www.simplii.com would be preferable) to see if that resolves the issue, otherwise it is most likely an issue with how the app is coded which isn't compatible with LastPass autofill. 




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!