Launch doesn't work with Chrome as default browser (iOS)

[scott216]

On my iphone 12 (IOS 14.2.1) I have Chrome as the default browser.  When I open LastPass and click on Launch, nothing happens.  

[RachelO]

Hello,

Could you try uninstalling the LastPass app, restarting your device, and reinstalling then making sure that the correct default browser is set in the LastPass app and trying to launch a site again? This is located in the LastPass app > Settings (at the bottom of the screen) > Default Browser > make sure Chrome is set as your default.

[scott216]

I removed and reinstalled Lastpass.  Chrome is the default browser.  When I click on launch, I get a pop-up that says username has been copied to the clipboard.  I know this option is just below "Launch".  I did it many times being very careful not to click on "Copy Username",  but every time I click on "Launch" it acts like I clicked on "Copy Username"

[RachelO]

Thanks for giving that a try. In our testing when clicking Launch you do first see "Username copied to clipboard" at the bottom of the screen but after a second or two the browser should launch and open the site as expected. If the browser isn't launching after a second or two when tapping Launch in the LastPass app, so that our team can get more details and investigate to hopefully resolve this for you, could you submit a bug report following the steps outlined on this page? https://support.logmeininc.com/lastpass/help/how-do-i-report-a-bug-to-lastpass

[scott216]

The site never launches.  The copied to clipboard popup just goes away and nothing else happens.  I'll fill out the support request

[Former Member]

Hi, I am having issues with my launch button - I have tried it several times over the past few weeks on different entries and each time I click on launch, it takes me to a page that says 'this page is not working at the moment'. I am using Microsoft Edge as my default browser. Any advice?!