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Diddly
New Contributor

Master password recovery does not work on iPhone

I use free version on my iPhone. After update the LP app asked for signing in. I forgot my password and requested to recover it using biometric. The process starts after authentication but I can see just “you account is being recovered”. Is it because I have Russian apple id? Does it mean that I do not have any options to recover my account?
Thank you!
20 REPLIES 20
Jurgen7
Active Contributor

Re: Master password recovery does not work on iPhone

I have have the same issue on my iPhone app and simply cannot recover. Now I am locked out and cannot see my passwords anymore. LastPass version 5.19.0.9065. I can provide the log (with the bug) to Lastpass but I am a free member so I cannot contact them.
bobbyGodsey
Active Contributor

Re: Master password recovery does not work on iPhone

I need same help
alfgaba
New Contributor

Re: Master password recovery does not work on iPhone

Same problem here. FaceID succeeds then last pass can't go past "your account is being recovered". I hope lastpass responds soon. Otherwise it will be time to switch to a different pass manager.

 

Failing to recover on iOS is NOT A MINOR ISSUE OR A MINOR USER GROUP !!!!

Jurgen7
Active Contributor

Re: Master password recovery does not work on iPhone

I managed to recover! Via alternatief way of sending the second code to my mobile number.
Jurgen7
Active Contributor

Re: Master password recovery does not work on iPhone

I managed to recover! Via alternate way of sending the second code to my mobile number.
matsuda
New Contributor

Re: Master password recovery does not work on iPhone

i am having same issue and tried to use all solutions but nil help. Please help me to recover my master password.
MikeN03
New Contributor

Re: Master password recovery does not work on iPhone

Hello Jurgen

 

What is the second code and how do I get it sent to my phone? I have been stuck as well so I am hoping this method works for me.

Jurgen7
Active Contributor

Re: Master password recovery does not work on iPhone

Hello Mike,

With my iPhone I could use face recognition and an alternative method to send a code to my phone. I think I accidentally set two factor off for a certain period. Therefor the code wasn’t sent. After waiting a few days and trying to recover the main password I received the code via sms which I really needed.
MikeN03
New Contributor

Re: Master password recovery does not work on iPhone

It accepts my FaceID but then the circle just spins and spins. I let it go for about 2.5 hours and it just kept spinning. What is the alternative method?  Are you referring to the password hint?