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MannyUK
New Contributor

Mobile Login - Incorrect password and no network connectivity message

Hi

 

When trying to login to Lastpass on my Android device today it says;

Login Failed

Incorrect password and no network connectivity detectedm enable wireless or Wi-Fi connection.

 

I know the password is 100% correct because I can login to the web site for lastpass. 

I know the device is on the network 100% also.

 

What has changed? Help....

1 REPLY 1
RachelO
LogMeIn Contributor

Re: Mobile Login - Incorrect password and no network connectivity message

Hi @MannyUK,

 

Could you try uninstalling the LastPass app, restarting your device then reinstalling? Could you also try logging in on a different network (for example, disabling the Wi-Fi on your device and using a mobile connection to log in or for the opposite, connecting your phone to wi-fi when logging in instead of using the mobile network) to see if you can then log in?




RachelO is a member of the LogMeIn Community Care Team.

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