I'm unable to login to my vault due to a bug with 2FA.
Every time I try to login with my email+password an error message pops up saying "Multifactor authentication failed". Any method of account recovery gets stuck on the same issue. I still have my password, my Google Authenticator codes and my phone number is linked, but no matter what recovery process I try I get stuck on the 2FA error.
I suspect Duo security breaks it, can anyone from support help me disable it on my account?
Solved! Go to Solution.
Yes, tried forgotten password and account recovery, but still got stuck
I finally managed to resolve my issue, after login attempts the app showed for <1 second an option to select a different 2FA provider (before the Multifactor error appears). So after a few tries I was fast enough to click and cancel the Duo autopush request and switch to Authenticator TOTP codes.
I'm not talking about the Authenticator apps, I simply can't login to my Lastpass vault at all.
This is what shows after entering email and master password:
This seems to be an issue with the Duo 2FA integration, so I need to disable Duo in my vault settings. But I can't access my vault because I wasn't logged in anywhere anymore (so account recovery also doesn't work):
So I probably need someone from Lastpass support to help me out
Yes, tried forgotten password and account recovery, but still got stuck
I finally managed to resolve my issue, after login attempts the app showed for <1 second an option to select a different 2FA provider (before the Multifactor error appears). So after a few tries I was fast enough to click and cancel the Duo autopush request and switch to Authenticator TOTP codes.
I am receiving the same error. I have used Duo for MFA since the beginning of my account (2016). I never get a prompt or a push or any other option to try anything or reset MFA. Just no... you can't login. I need MFA disabled on my account so I can get in to reset it. I have it still working on my mobile app, but need to be able to login. Also, since I cannot login, I cannot create a support ticket. Not great.
Dear all, I have this same problem, but I can't find the solution here. Two factor authentication keeps failing. How do I regain access to my account and vault?
I have the same proble. Support tem can you help with this issue?