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clearbluelou
Active Contributor

No access to payment card information using the mobile app

I assume this is probably a security feature or something but I thought I would ask in case I'm just missing something.  When I look at my vault on a PC, I can see and search everything:  passwords, notes, addresses, payment cards, bank accounts, and health insurance policies.  When I look at my vault on my mobile device using the LastPass app, I can only see and search sites, notes, and form fills.  I cannot find a way to get to my payment cards using the mobile app.

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1 ACCEPTED SOLUTION

Accepted Solutions
clearbluelou
Active Contributor

Re: No access to payment card information using the mobile app

I have found the issue and fixed it.  Apparently, I had too many categories and subcategories for the mobile app to handle.  This was partially due to importing from other password management systems over the years.  I just cleaned up my categories and folders to have just 16 and now the mobile app shows the payment card category, as well as others that were inaccessible.  I hope this helps someone else, too.

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3 REPLIES 3
mauilisa
New Contributor

Re: No access to payment card information using the mobile app

I found it...it's hidden. When in vault, all items, click on one of the category headings like --- Favorites --- or --- Passwords ---. Headings are greyed out so you wouldn't think they are clickable. A list categories appears. Click on payment cards. So I suppose if you scroll down when in all items you will eventually get to payment cards.

clearbluelou
Active Contributor

Re: No access to payment card information using the mobile app

Thank you for digging into this and replying.  I appreciate the time you took on my behalf.  Unfortunately, my categories don't include payment cards.  See the attached screenshots.  

 

Lastpass categories part 1.pngLastpass categories part 2.png

 

I feel like my payment cards disappeared from my mobile app around the same time I changed to a family account. I wonder if that could be related.

clearbluelou
Active Contributor

Re: No access to payment card information using the mobile app

I have found the issue and fixed it.  Apparently, I had too many categories and subcategories for the mobile app to handle.  This was partially due to importing from other password management systems over the years.  I just cleaned up my categories and folders to have just 16 and now the mobile app shows the payment card category, as well as others that were inaccessible.  I hope this helps someone else, too.

View solution in original post