No access to payment card information using the mobile app

[clearbluelou]

I assume this is probably a security feature or something but I thought I would ask in case I'm just missing something.  When I look at my vault on a PC, I can see and search everything:  passwords, notes, addresses, payment cards, bank accounts, and health insurance policies.  When I look at my vault on my mobile device using the LastPass app, I can only see and search sites, notes, and form fills.  I cannot find a way to get to my payment cards using the mobile app.

[mauilisa]

I found it...it's hidden. When in vault, all items, click on one of the category headings like --- Favorites --- or --- Passwords ---. Headings are greyed out so you wouldn't think they are clickable. A list categories appears. Click on payment cards. So I suppose if you scroll down when in all items you will eventually get to payment cards.

[clearbluelou]

Thank you for digging into this and replying.  I appreciate the time you took on my behalf.  Unfortunately, my categories don't include payment cards.  See the attached screenshots.  

I feel like my payment cards disappeared from my mobile app around the same time I changed to a family account. I wonder if that could be related.

[clearbluelou · Accepted solution]

I have found the issue and fixed it.  Apparently, I had too many categories and subcategories for the mobile app to handle.  This was partially due to importing from other password management systems over the years.  I just cleaned up my categories and folders to have just 16 and now the mobile app shows the payment card category, as well as others that were inaccessible.  I hope this helps someone else, too.

[TexasGirl07]

Did you clean it up on your PC, then go back to the app? I only have 8 categories to begin with and the update wiped out the driver’s license, insurance cards and social security categories. Any ideas?

[TexasGirl07]

Update: if I scroll down past all my passwords, they are there. There’s just no grayed heading or in the folders choices. Everything is fine if I log in through my browser instead of the app.