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deejinoz
Active Contributor

Ongoing bugs with Apple Watch and Authenticator...

I have a thread about Apple Watch and Authenticator problems here: https://community.logmein.com/t5/LastPass-Support-Discussions/Is-Apple-Watch-quot-Accept-quot-button...

 

So, it seems LastPass are working on the problem but seem to keep on getting it wrong. They appear to get it to work, for a while, by making us lower our security settings in the LastPass app on iOS. However, I am now getting problems when authorising the login using the Apple Watch app.

1. I open the LastPass app on my Mac and enter my master password.

2. The authorisation message pops up on my Apple Watch and I press it. However, the login process seems to have stalled on MFA on my Mac.

3. When I go to the Authenticator, on my iPhone, to see what's going on, I get the following message on opening the app:

"ERROR Please restart the app."

4. I say OK to the above message and the app closes.

5. I reopen the Authenticator app and the authorisation message from my logon attempt on my computer appears.

6. I click on Allow and the client on my Mac completes the login process.

2 REPLIES 2
Guus1
New Contributor

Re: Ongoing bugs with Apple Watch and Authenticator...

Did you manage to fix it yet? I have the same issue with the authenticator. Error please restart the app, app closes and then same thing all over again when i restart the app.

 

deejinoz
Active Contributor

Re: Ongoing bugs with Apple Watch and Authenticator...

Sadly, not. I will post back when I have any updates, though.