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For more information about the LastPass security incident please visit our blog

New Contributor

Unable to log into LastPass app on iOS. Desparately need help

Please, Please help!!! I am caught in a LastPass circle of horror

I can not log into LastPass  PW manager on iOS because I need a 2FA code from LastPass Authenticator.  However I cannot get a 2FA code from LastPass Authenticator until l log into Lastpass PW manager.

Please I hope there is a way out of this nightmare.

Retired GoTo Contributor

Re: Unable to log into LastPass app on iOS. Desparately need help

Hi @wan2no


Are you able to disable the LastPass Authenticator by using SMS account recovery to log in to your account and disable multifactor authentication?


If SMS account recovery was not previously set up, please  contact Customer Care (by clicking Contact Support at the bottom of this article) for further assistance, as disabling Multifactor Authentication via email is not supported for the LastPass Authenticator:

RachelO is a member of the LogMeIn Community Care Team.

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