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thundersky
Active Contributor

We couldn't reach your LastPass account

I reinstalled the app in order to address the error "We couldn't reach your LastPass account" when I tried to sync,  hoping it would work. It did not.
 
This is what I see in the error log:

2021-11-01T04:34:19.851 - warning - tagauthenticator0 - Request error: retrofit.RetrofitError: 401
2021-11-01T04:34:19.852 - warning - tagauthenticator0 - Session info retrieval error, code: -1
2021-11-01T04:34:21.906 - warning - tagauthenticator0 - Request error: retrofit.RetrofitError: 401
2021-11-01T04:34:21.907 - warning - tagauthenticator0 - Session info retrieval error, code: -1
2021-11-01T04:34:21.911 - warning - tagauthenticator0 - Session info retrieval error, code: -1
2021-11-01T04:34:22.358 - warning - tagauthenticator0 - Request error: retrofit.RetrofitError: 401
2021-11-01T04:34:22.360 - warning - tagauthenticator0 - Session info retrieval error, code: -1
2021-11-01T04:34:22.361 - warning - tagauthenticator0 - Session info retrieval error, code: -1
2021-11-01T04:34:49.723 - warning - tagauthenticator0 - Request error: retrofit.RetrofitError: 401
2021-11-01T04:34:49.724 - warning - tagauthenticator0 - Session info retrieval error, code: -1
2021-11-01T04:34:49.735 - warning - tagauthenticator0 - Session info retrieval error, code: -1
2021-11-01T04:35:26.552 - warning - tagauthenticator0 - Request error: retrofit.RetrofitError: 401
2021-11-01T04:35:26.552 - warning - tagauthenticator0 - Session info retrieval error, code: -1
2021-11-01T04:35:26.556 - warning - tagauthenticator0 - Session info retrieval error, code: -1
2021-11-01T04:35:28.730 - warning - tagauthenticator0 - Request error: retrofit.RetrofitError: 401
2021-11-01T04:35:28.731 - warning - tagauthenticator0 - Session info retrieval error, code: -1
2021-11-01T04:35:28.733 - warning - tagauthenticator0 - Session info retrieval error, code: -1
2021-11-01T04:35:30.433 - warning - tagauthenticator0 - Request error: retrofit.RetrofitError: 401
2021-11-01T04:35:30.434 - warning - tagauthenticator0 - Session info retrieval error, code: -1
2021-11-01T04:35:30.435 - warning - tagauthenticator0 - Session info retrieval error, code: -1
App version=2.1.1
 
What's going on with this? My last backup was in March, so it's been like this awhile, but I thought it was just a wifi issue at the time.
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1 ACCEPTED SOLUTION

Accepted Solutions
RachelO
Retired LogMeIn Contributor

Re: We couldn't reach your LastPass account

Hi @thundersky,

 

We've done a refresh on your account, could you try logging out of LastPass then logging back in and trying again? If you're still having the same issue, you may want to try when using a different internet/network connection to see if that could be causing this issue as well. 




RachelO is a member of the LogMeIn Community Care Team.

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4 REPLIES 4
GlennD
LogMeIn Manager

Re: We couldn't reach your LastPass account

Hi @thundersky 

 

Are you syncing over Wifi or a mobile data connection? Can you please try clearing the LastPass cache in the app and then syncing again?

 

Glenn is a member of the LogMeIn Community Care Team.

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thundersky
Active Contributor

Re: We couldn't reach your LastPass account

Clearing the cache is the first thingI tried before reinstalling the app. Wifi

RachelO
Retired LogMeIn Contributor

Re: We couldn't reach your LastPass account

Hi @thundersky,

 

We've done a refresh on your account, could you try logging out of LastPass then logging back in and trying again? If you're still having the same issue, you may want to try when using a different internet/network connection to see if that could be causing this issue as well. 




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!

View solution in original post

thundersky
Active Contributor

Re: We couldn't reach your LastPass account

that did it. thank you