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virgilshen
Active Contributor

cannot login into lastpass android with the CORRECT password!

on PC, everything is working perfectly.

 

But I cannot even login into LastPass on my phone with the CORRECT master password. I tried resetting the master password and login again but failed as expected.

 

Please help me out. I just bought a premium account, what happened really make me annoyed.

1 ACCEPTED SOLUTION

Accepted Solutions
virgilshen
Active Contributor

Re: cannot login into lastpass android with the CORRECT password!

Problem solved.

 

It seems that it was my first attempt to log in on my mobile. Even though I type the right password, the attempt was blocked somehow.

 

I successfully login after I verify the log-in confirmation email.

 

My suggestion is that your team need to send a reminder to those who log in on mobile the first time, like "if you type the right password but failed login, please check your email and verify the login".

 

It is okay to have safety precautions like it, but without any straightforward reminder, it is really annoyed.

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4 REPLIES 4
Rebecca_S
LastPass Contributor

Re: cannot login into lastpass android with the CORRECT password!

Hi virgilshen, thanks for reporting this. Do you mind sharing which type of Android device are you using?

 

A few common troubleshooting ideas:  

  • Can you double-check to make sure there is not a space at the end of your master password? 
  • If you haven't already, try typing your password into the log-in page instead of copying and pasting it into the field. 
  • Please remember the master password is 12 or more characters long and has at least one upper- and lower-case letter, number, and symbol.
  • It is also case sensitive so you may want to type it out in a text editor to check exactly how it is being entered. 

Let me know if any of these help. Thanks again for letting us know! 

virgilshen
Active Contributor

Re: cannot login into lastpass android with the CORRECT password!

Please see my reply in bold.

 

Do you mind sharing which type of Android device are you using?

Samsung S20+ / Android 12 / One UI 4.0

 

A few common troubleshooting ideas:  

  • Can you double-check to make sure there is not a space at the end of your master password? No space in between.
  • If you haven't already, try typing your password into the log-in page instead of copying and pasting it into the field.  I always type into the log-in page.
  • Please remember the master password is 12 or more characters long and has at least one upper- and lower-case letter, number, and symbol. Understood, nothing is wrong.
  • It is also case sensitive so you may want to type it out in a text editor to check exactly how it is being entered. Yes, case sensitive, and I am pretty sure I did not type anything wrong.

 

I upgrade my account to premium just to switch swiftly between PC and mobile, if I cannot login into Lastpass on my phone, I think there is nothing I can do but cancel the premium subscription.

virgilshen
Active Contributor

Re: cannot login into lastpass android with the CORRECT password!

Problem solved.

 

It seems that it was my first attempt to log in on my mobile. Even though I type the right password, the attempt was blocked somehow.

 

I successfully login after I verify the log-in confirmation email.

 

My suggestion is that your team need to send a reminder to those who log in on mobile the first time, like "if you type the right password but failed login, please check your email and verify the login".

 

It is okay to have safety precautions like it, but without any straightforward reminder, it is really annoyed.

Rebecca_S
LastPass Contributor

Re: cannot login into lastpass android with the CORRECT password!

Hi, thank you for the feedback. 

 

Verification emails are sent when the email and master password are correct, but we do not recognize the device or IP address you are signing in from. Please refer here for more information: https://support.lastpass.com/help/why-didnt-i-get-an-email-sent-from-lastpass-lp010153