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JacksonBrown
New Contributor

iOS App Hanging on "Your account is being recovered..." page.

I forgot my master password, so i'm trying to recover using Face ID. I have set a new password but then the app just hangs on this page and never finishes.

 

Any ideas on causes/solutions?

 

 

Thank you.

1 REPLY 1
RachelO
LogMeIn Contributor

Re: iOS App Hanging on "Your account is being recovered..." page.

Hi @JacksonBrown,

 

I do see that your master password was changed on Sept. 15, 2021. Have you been able to log in to LastPass with your new master password? When trying to log in with your new master password what error message do you see?




RachelO is a member of the LogMeIn Community Care Team.

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