It was working fine up until 2(?) weeks ago. I can still load the app stand-alone but when I try and enter as PW on a site via Safari or Firefox, it always auto opens the Last Pass app which always asks for the master password and then complains it cant reach the server.
Solved! Go to Solution.
Thank you for all of your help raising this issue - our team has identified a fix for this issue and will include it in our next release which we plan to roll out within the next couple weeks.
Please keep an eye out for an update to the LastPass app in the App Store on your device, and install that update once it is available.
Hi, there are a few troubleshooting tips listed below that you can try to resolve the issue.
Thanks for keeping us updated. Could you double-check your LastPass Account Settings to see if the devices are "Allowed" in the Access column? Here are the steps to check if your device has access and if necessary reinstate access to mobile devices:
If your devices are Allowed access and you are still not able to log in, please scroll down on this page and click Contact Support to open a ticket with Support so our team can investigate and resolve this for you:
Aha, my account is also in LastPass.eu. I also mentioned that in my support ticket, but I have been emailing back and forth with support for week now, without much progress
I guess the same applies to me, since I am located in Germany (How can I find out about the default server?)
I will not raise a support ticket, but please let me know if you found a fix.
I have exactly the same problem.
Log in on the lastpass works fine, extensions on chrome and firefox work as expected. Lastpass app on iphone: no problem.
But using the autofill gives me the exact same error message. I'm also on the EU server.
I hope this gets fixed soon. Only alternative is looking at a different app...