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new-frog
New Contributor

iOS app super slow

Hi! Over the last few weeks, I noticed the iOS app on my iPad takes forever to launch, request Touch ID, fill in PWs, etc. I uninstalled, power cycled the device and reinstalled the app. No change. My 64 GB iPad has about half of its storage free. No other issues noticed with any other apps. This is pretty frustrating for a paid service. 
Any ideas? Thanks!

 

 

16 REPLIES 16
FoxInSocks
Active Contributor

Re: iOS app super slow

I've been having this problem as well. I came here to see if there was any advice. Also, the app won't autofill. Even though the popup appears, nothing happens when trying to log into apps or webpages on the iPad. I assume this is because the app itself is so slow. Any one have advice for us? 

mkp1952
Active Contributor

Re: iOS app super slow

Same experience. No problem on my iPhone 12 Pro, but on my older iPads it’s basically unusable. 

new-frog
New Contributor

Re: iOS app super slow

Yup. My iPhone 12 mini is just fine. The app had been just fine in my older iPad for years, but now it basically crawls.
FoxInSocks
Active Contributor

Re: iOS app super slow

I reached out for support from LastPass. The advice was to make sure that KeyChain autofill was turned off and to restart the iPad, which made a small improvement at first but still some of the webpage auto-fills just wouldn't work. Now it seems it's better but it's still very slow and just not working as well as it did just a couple months ago. I thought it was perhaps related to the latest iPadOS update? 

LastPass support's suggestion was to ensure at least 10G of space is free (I have lots more than that) and to try on another iPad (I only have an older one so didn't feel like that was a fair comparison). 

mkp1952
Active Contributor

Re: iOS app super slow

My keychain outfill is off, I have plenty of space, and I’ve tried reinstalling the app a few times. But, none of that (other than the re-installs) changed from when everything worked fine. So, it has to be the LastPass app (likely compatibility with the latest iOS and/or older hardware).
martynsibbald
New Member

Re: iOS app super slow

I have the same problem.  Hoping the moderators have a suggestion.

Steve_OR
Active Contributor

Re: iOS app super slow

Same issue here. LastPass, please fix. A key reason for choosing your service was iOS compatibility.  I now have to manually paste passwords in because autofill either does not work at all or is so slow as to be useless. 

AlejoB
Active Contributor

Re: iOS app super slow

I am also seeing the same issue. Extremely slow on iPad and no issues with iPhone or Windows device. Have tried the Keychain thing, removing and reinstalling the app , cleaning cache, enough availabe space on iPad, etc.

I sent a support request to LastPass no response yet after few days.

HELP !

 

FoxInSocks
Active Contributor

Re: iOS app super slow

Still a problem for me. It's gotten to where I don't log into things on my iPad using LastPass anymore because I can't. The popup will appear, especially in a webpage, asking me to choose which login to select. I do that and literally nothing happens. I can tap that all day and it won't do anything. 

Adding to the chain here to hope that LastPass will see that it's still an issue.