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scnelson602
New Contributor

iPhone doesn't show Shared Folders in LastPass app

As the Family Manager, I have shared folder/subfolders from a family member which I can see from my Windows laptop (Chrome) when logged into manager account.  However, on my iPhone, I cannot see these shared folders when logged into the manager account.

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5 REPLIES 5
RachelO
LogMeIn Contributor

Re: IOS (iPhone) cannot see Shared Folders in the Family account

Hello, could you try these steps to force a manual sync of your account data, and if these steps don't resolve the issue try uninstalling the app, restarting your device, then reinstalling the LastPass app?

 

  • In the LastPass app, tap Settings > Actions > Refresh Vault & Clear LastPass Cache. Log out and log back in to the app.



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SimonThorns
New Contributor

Re: IOS (iPhone) cannot see Shared Folders in the Family account

I have recently upgraded to family account, but cannot see the shared folders or sharing centre in the iOS app.
I have tried the steps mentioned in this post, but nothing has worked so far.
My family will use app rather than desktop, so we need a fix for this.
Rob48
New Contributor

Re: IOS (iPhone) cannot see Shared Folders in the Family account

I also have this issue, recently upgraded to LastPass Family.  Sharing facility not visible on IOS and ipadOS.

I tried the steps suggested.

Oterio
New Contributor

Re: IOS (iPhone) cannot see Shared Folders in the Family account

It sounds like you’ve done about anything that you could do to fix issues like these.

I wonder if it’s only this specific shared folder that’s having a problem i.e. does a different shared folder not have any issues with this user? If that’s true, would you possibly have set item level permissions on items in this shared folder?

RachelO
LogMeIn Contributor

Re: IOS (iPhone) cannot see Shared Folders in the Family account

Hello,

 

Sorry for any confusion. While the sharing center is not available in the LastPass app for iOS, you can view and share items in the LastPass app by following the steps outlined in our blog post here. Shared folders cannot be managed on the LastPass app, you would need to do this from a browser: https://support.logmeininc.com/lastpass/help/use-the-sharing-center-lp020007 although you should see any items that are shared with your in your Vault on all devices, including iOS devices




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