cancel
Showing results for 
Search instead for 
Did you mean: 
cub
Active Contributor

lastpass after update will not start on ipod

After the latest update, last pass will not start on ipod. The lastpass screen flashes, then the app quits.
Last pass works fine on android devices.
What do I need to do to get it to work on the ipod too?
Tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
RachelO
Retired LogMeIn Contributor

Re: lastpass after update will not start on ipod

Hi @casscam,

 

Our team is working to resolve this bug on 7th gen iPod Touch devices, although we don't yet have a specific ETA or any updates to share just yet. I will update this thread once we have more info or a fix.




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!

View solution in original post

6 REPLIES 6
RachelO
Retired LogMeIn Contributor

Re: lastpass after update will not start on ipod

Hi @cub,

 

Could you check that your device is updated to the newest Software Update, then after that try uninstalling the LastPass app, restarting your device, then reinstalling the app and seeing if you can then log in?

 




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!
cub
Active Contributor

Re: lastpass after update will not start on ipod

We have the latest ipod software. I have uninstalled and reinstalled lastpass several times. Same response. I have shut the ipod down, dead, restarted it, reinstalled lastpass, same response. This issue only started after your most recent update.
RachelO
Retired LogMeIn Contributor

Re: lastpass after update will not start on ipod

Hi @cub,

 

Our team is currently investigating a bug where the LastPass app is crashing at app launch on iPod touch 7th gen devices, do you know which generation the iPod Touch device is?




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!
cub
Active Contributor

Re: lastpass after update will not start on ipod

Our ipod is 7th generation.
Thanks, hope that bug is resolved.
casscam
New Contributor

Re: lastpass after update will not start on ipod

I'm having this issue as well.  Is there any update on when this will be fixed? 

I too have a 7th gen iPod Touch and the app won't open, just immediately crashes.  Need to get this working for some testing I have to do.  

RachelO
Retired LogMeIn Contributor

Re: lastpass after update will not start on ipod

Hi @casscam,

 

Our team is working to resolve this bug on 7th gen iPod Touch devices, although we don't yet have a specific ETA or any updates to share just yet. I will update this thread once we have more info or a fix.




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!

View solution in original post