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markvr
Active Contributor

"Unable to start autofill" message on Android

I keep getting the message:

"Unable to start autofilll. Please reboot your device and then disable and re-enable the Lastpass accessibility service.  If this problem continues please contact customer support"

 

Doing as it says temporarily fixes the problem, but it only seems to work for a few hours before I have to do it again.  I'm not sure how to contact customer support, so thought I'd try this forum.  Do Lastpass monitor these forums?

 

Samsung Galaxy S8

Android: 9, patch level 1st September.

1 ACCEPTED SOLUTION

Accepted Solutions
markvr
Active Contributor

Re: Unable to start autofill

I found out this was due to the battery optimisation, which was killing the background app.    Excluding the LastPass from being "optimised" fixed it.

 

Goto Settings -> search for "Optimise Battery Usage" -> show "All Apps" and disable optimisation for Last Pass.

 

The Samsung S8 is a pretty common phone, I'm surprised this issue isn't more common or known about!

View solution in original post

5 REPLIES 5
GlennD
LogMeIn Manager

Re: Unable to start autofill

Hi @markvr

 

When it stops working, if you open the accessibility settings in your phone again are the still enabled for LastPass or is it showing as disabled?

 

Glenn is a member of the LogMeIn Community Care Team.

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markvr
Active Contributor

Re: Unable to start autofill

Apologies, I didn't get notified of this reply.

It's still enabled in accessibility settings.
Sometimes disabling and reenabling fixed it, other times I need to reboot.
RachelO
LogMeIn Contributor

Re: Unable to start autofill

Hello,

 

So that our team can gather more information and hopefully resolve this issue, could you submit a bug report following the steps outlined on this page: https://support.logmeininc.com/lastpass/help/how-do-i-report-a-bug-to-lastpass




RachelO is a member of the LogMeIn Community Care Team.

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markvr
Active Contributor

Re: Unable to start autofill

I found out this was due to the battery optimisation, which was killing the background app.    Excluding the LastPass from being "optimised" fixed it.

 

Goto Settings -> search for "Optimise Battery Usage" -> show "All Apps" and disable optimisation for Last Pass.

 

The Samsung S8 is a pretty common phone, I'm surprised this issue isn't more common or known about!

View solution in original post

dougfielding
New Contributor

Re: Unable to start autofill

I've been struggling with this issue for many months, but Markvr's solution resolved it for me. Finally! Thank you!